28 days old
2017-12-212018-01-18

Senior Help Desk Support Analyst

Woodbridge Township, NJ 07095
  • Job Code
    581446

Our client in central New Jersey has a long term consulting assignment for a Provisioning/Help Desk Analyst Level 2. Monitor queue, solving escalation issues.


- Installation, configuration, and the implementation of applications.


-Installation, configuration, and the deployment of laptop and desktops.


-Management and routing of problem ticketing


-Managing a problem ticket queue while upholding response and resolution service level agreements.


-Supporting Microsoft Windows 7, Windows 10 and Microsoft Office products along with an understanding of other Windows technologies.


-Troubleshoot end user issues including software and hardware issues.


-Managed onsite inventory of assets and peripherals to ensure stock is always available and accurate.


-Continual process improvement and documentation of Standard Operating Procedures.


-Facilitate, and execute day to day activities for Helpdesk team activities.


-Delivery of services and management of problem tickets for multiple remote office locations.


Excellent customer service skills.


-Strong analytical and organizational skills.


-Strong communication skills, both written and verbal.


-Current A+ and /or one Microsoft certification.


-Experience supporting Microsoft OS environment.


-3 years' experience troubleshooting software and hardware on Microsoft Windows 7 based systems in a SLA driven support environment.


-3 years' experience facilitating, configuring, and deploying Windows 7/10 assets.


-Work collaboratively with other staff members.


-Self-starter that works well in a team environment.


-Understanding of Information Technology departments and responsibilities.


-Must be able to quickly learn/support new technologies and customized configurations to support critical personnel and departments.

Categories

  • Information Technology

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Senior Help Desk Support Analyst

Randstad Technologies
Woodbridge Township, NJ 07095

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Senior Help Desk Support Analyst

Randstad Technologies
Woodbridge Township, NJ
US

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