11 days old
2018-08-102018-09-07

Senior Help Desk Analyst

Woodbridge Township, NJ 07095
  • Job Code
    638533
job summary:

Our client in Central New Jersey has a perm Help Desk Analyst role open.

100% Phone support and BS Degree required.

25 to 50 calls per day in very busy help desk environment.

Responsibilities:

- Respond to between 25 and 50 requests daily for technical assistance primarily via phone and e-mail

- Diagnose/resolve or escalate where appropriate technical hardware and software issues

- Log all incidents and questions

- Research questions using available resources (Internet, call tracking software, knowledgebase)

- Setup Audio/Video Conferences

- Follow Helpdesk procedures

- Administer Windows domain user accounts (Unlock accounts, reset passwords, etc.)

- Document solutions in the call tracking system knowledgebase

- Day shift Mon-Fri with some on-call nights or weekends (flexible scheduling where necessary; and punctuality is a key asset)

Education and Experience:

- Minimum 3 years of technical phone support in a Windows/Microsoft Office environment (preferably financial background)

- 4 years college or technical school certification required

- Microsoft certified or actively seeking Microsoft certification

Key Skills:

- Excellent oral and written communication skills

- Handle high-stress phone situations with poise while maintaining composure

- Call Tracking Software understanding and adherence

- Quick learner of detailed procedures

- Good technical problem analysis/solving

- Organized work habits

- Attention to detail

Key Technical Proficiencies:

- Windows 7/10 (MCP Preferred), Office 2007/13, iPhone,iPad, Android, Wearable Computing (Apple Watch, Android Watches)

- Network Troubleshooting (DHCP, Connectivity, DNS, etc.)

- Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)

- Terminal Services/Remote Desktop Services and ThinClient Support a plus

* Shift starts later morning

* Financial experience preferred

* 3 - 5 years experience

* 30 to 50 calls a day.

 
location: Woodbridge, New Jersey
job type: Contract
work hours: 9 to 5
education: Bachelors
 
responsibilities:

Our client in Central New Jersey has a perm Help Desk Analyst role open.

100% Phone support and BS Degree required.

25 to 50 calls per day in very busy help desk environment.

Responsibilities:

- Respond to between 25 and 50 requests daily for technical assistance primarily via phone and e-mail

- Diagnose/resolve or escalate where appropriate technical hardware and software issues

- Log all incidents and questions

- Research questions using available resources (Internet, call tracking software, knowledgebase)

- Setup Audio/Video Conferences

- Follow Helpdesk procedures

- Administer Windows domain user accounts (Unlock accounts, reset passwords, etc.)

- Document solutions in the call tracking system knowledgebase

- Day shift Mon-Fri with some on-call nights or weekends (flexible scheduling where necessary; and punctuality is a key asset)

Education and Experience:

- Minimum 3 years of technical phone support in a Windows/Microsoft Office environment (preferably financial background)

- 4 years college or technical school certification required

- Microsoft certified or actively seeking Microsoft certification

Key Skills:

- Excellent oral and written communication skills

- Handle high-stress phone situations with poise while maintaining composure

- Call Tracking Software understanding and adherence

- Quick learner of detailed procedures

- Good technical problem analysis/solving

- Organized work habits

- Attention to detail

Key Technical Proficiencies:

- Windows 7/10 (MCP Preferred), Office 2007/13, iPhone,iPad, Android, Wearable Computing (Apple Watch, Android Watches)

- Network Troubleshooting (DHCP, Connectivity, DNS, etc.)

- Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)

- Terminal Services/Remote Desktop Services and ThinClient Support a plus

* Shift starts later morning

* Financial experience preferred

* 3 - 5 years experience

* 30 to 50 calls a day.

 
qualifications:

Our client in Central New Jersey has a perm Help Desk Analyst role open.

100% Phone support and BS Degree required.

25 to 50 calls per day in very busy help desk environment.

Responsibilities:

- Respond to between 25 and 50 requests daily for technical assistance primarily via phone and e-mail

- Diagnose/resolve or escalate where appropriate technical hardware and software issues

- Log all incidents and questions

- Research questions using available resources (Internet, call tracking software, knowledgebase)

- Setup Audio/Video Conferences

- Follow Helpdesk procedures

- Administer Windows domain user accounts (Unlock accounts, reset passwords, etc.)

- Document solutions in the call tracking system knowledgebase

- Day shift Mon-Fri with some on-call nights or weekends (flexible scheduling where necessary; and punctuality is a key asset)

Education and Experience:

- Minimum 3 years of technical phone support in a Windows/Microsoft Office environment (preferably financial background)

- 4 years college or technical school certification required

- Microsoft certified or actively seeking Microsoft certification

Key Skills:

- Excellent oral and written communication skills

- Handle high-stress phone situations with poise while maintaining composure

- Call Tracking Software understanding and adherence

- Quick learner of detailed procedures

- Good technical problem analysis/solving

- Organized work habits

- Attention to detail

Key Technical Proficiencies:

- Windows 7/10 (MCP Preferred), Office 2007/13, iPhone,iPad, Android, Wearable Computing (Apple Watch, Android Watches)

- Network Troubleshooting (DHCP, Connectivity, DNS, etc.)

- Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)

- Terminal Services/Remote Desktop Services and ThinClient Support a plus

* Shift starts later morning

* Financial experience preferred

* 3 - 5 years experience

* 30 to 50 calls a day.

 
skills: Our client in Central New Jersey has a perm Help Desk Analyst role open.

100% Phone support and BS Degree required.

25 to 50 calls per day in very busy help desk environment.

Responsibilities:

- Respond to between 25 and 50 requests daily for technical assistance primarily via phone and e-mail

- Diagnose/resolve or escalate where appropriate technical hardware and software issues

- Log all incidents and questions

- Research questions using available resources (Internet, call tracking software, knowledgebase)

- Setup Audio/Video Conferences

- Follow Helpdesk procedures

- Administer Windows domain user accounts (Unlock accounts, reset passwords, etc.)

- Document solutions in the call tracking system knowledgebase

- Day shift Mon-Fri with some on-call nights or weekends (flexible scheduling where necessary; and punctuality is a key asset)

Education and Experience:

- Minimum 3 years of technical phone support in a Windows/Microsoft Office environment (preferably financial background)

- 4 years college or technical school certification required

- Microsoft certified or actively seeking Microsoft certification

Key Skills:

- Excellent oral and written communication skills

- Handle high-stress phone situations with poise while maintaining composure

- Call Tracking Software understanding and adherence

- Quick learner of detailed procedures

- Good technical problem analysis/solving

- Organized work habits

- Attention to detail

Key Technical Proficiencies:

- Windows 7/10 (MCP Preferred), Office 2007/13, iPhone,iPad, Android, Wearable Computing (Apple Watch, Android Watches)

- Network Troubleshooting (DHCP, Connectivity, DNS, etc.)

- Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)

- Terminal Services/Remote Desktop Services and ThinClient Support a plus

* Shift starts later morning

* Financial experience preferred

* 3 - 5 years experience

* 30 to 50 calls a day.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Randstad Technologies
Woodbridge Township, NJ 07095

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