25 days old

Senior Executive Support

Mclean, VA 22102
  • Job Code
    657658
  • Payrate
    $44 To $55
job summary:

The Desktop Support/Executive Support position resides within our IT Workplace Service organization. The candidate is an operational SME in maintaining and supporting end user hardware and software, and other IT End User Solutions. The candidate will perform daily Desktop Support operations, serving as a lead, and will be providing IT support for the Enterprise VIP customers (this includes executive officers in the company such as CIO, CTO, CEO and Board of Directors). In addition, other responsibilities include collaborating with various teams for core and enterprise projects and training other personnel within the organization. In addition, the successful candidate must possesses excellent customer service skills and operating effectively as a customer advocate in the delivery of existing or new Desktop or Mobile Platform services.

 
location: Mc Lean, Virginia
job type: Contract
salary: $44 - 55 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:

Key responsibilities include:

Troubleshoot Hardware and Software Issues remotely, face to face with Customers at the IT Solution Centers or desk-side visit for our VIP customers

Troubleshoot of Corporate Mobile Devices and BYOD

Enterprise Asset Management

Oversee the resources at the IT Solution Center and be able to take on any role

Respond to How-To requests by customers and technical personnel

Monitor Service Ticket Queues and routes priority Service Tickets accordingly

Review Service Tickets for completeness and accuracy

Understand and communicate impact of new technology to customers

Assist on training for customers and technical staff

Ability to work flexible hours 24/7

Follow Desktop Technology Best Practices and Procedures

Perform PC, Mobile and Software Installations for VIP Customers

Perform PC Break Fix for VIP Customers

Conduct On-Boarding and/or Migration Orientation Sessions for Executives

Support Data Retention Best Practices

Provide input to Best Practices

Test new operational hardware and software

 
qualifications:

Job requires a Bachelor's degree in Computer Science, Business Information Systems, or a related discipline; or an equivalent combination of education and experience acquired. Understanding ITSM (Service Desk Role, Incident Management, Asset Management and End User Operations) and 7 to 10 years of recent and consistent support to C-level Executives and senior management.

 
skills: Key skills include:

Operates as a Lead

Communicates to management any possible global technology impacts

Performs all operation without supervision

Ability to guide others in the right direction

Shows ability to work in a Team environment

Demonstrates ability to follow operational procedures

Plans and executes tasks as scheduled

Possesses excellent Verbal and Written Communication skills

Demonstrates Exceptional Customer Service

Demonstrates mature decision making

Demonstrates Working knowledge of PC Hardware and Software Installation and Configuration Settings

Displays Working Knowledge of Incident Management and Service Ticketing Systems

Displays working knowledge with Software Discovery and Automated Software Installation Tools

Shows Familiarity with Mobile Devices and Tablets

Shows Familiarity Database Management Tools

Working knowledge of the following is required: Windows 7 and 10 Operating System, MAC OS, Office 2016 and 365, PowerShell Scripting, Cloud computing, Active Directory, SCCM, BitLocker; Service Now, Cisco telephony, VDI, MDMs, iPhones/iPads and Androids and other tablets.

Prefer Skills: Service Now, VMware Horizon View client, VPN, WebEx, Cisco Jabber, SharePoint, MS-Access, MS Visio 2016


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Categories

Posted: 2018-11-21 Expires: 2018-12-19

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Randstad Technologies
Mclean, VA 22102

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