9 days old
2018-05-142018-06-11

Senior ERP Account Manager

Vista, CA 92081
  • Job Code
    612852

Senior ERP Account Manager will be responsible for the following:



  • Onboard customers onto a managed service environment
  • Participate in customer governance committees
  • Ensure compliance to contracted services levels
  • Manage contract life-cycle
  • Manage all escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Perform Third Party Vendor relationship management
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Perform Financial Management and Demand Management functions
  • Understand client's business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage Internal & External Communication
  • Identify SWOT
  • Proactively identify customer needs


POST IMPLEMENTATION: PROJECT COORDINATION/ PROJECT MANAGEMENT



  • Lead/Coordinate project activities (Identify key project deliverables; project risks and issues; develop project plan)
  • Facilitate meetings to identify project activities
  • Provide information on processes, products, services
  • Ad Hoc Projects - newsletter, helpdesk software, offsite meetings, etc.


UPSELL



  • Priority: ECare, Disaster Recovery, Security
  • Identify Opportunities
  • Work with Sales Team
  • Contract Renewals


STRATEGIC ALIGNMENT



  • Understand client's business, model and climate
  • Proactive in identifying customer needs


SUPPORT



  • Ensure Tickets are managed
  • Process working
  • Point of Escalation


QUALIFICATIONS



  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Prefer experienced with ERP clients (EBS, Oracle, JDE, Hyperion, or SAP)
  • Technical knowledge: Use of commercial ERP software product (JDE, Oracle, SAP)
  • Certificate in project management - Nice to have

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Randstad Technologies
Vista, CA 92081

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Randstad Technologies
Vista, CA
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