17 days old

Senior Engineer (Applications Systems Engineer 6)

Charlotte, NC 28202
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

Wells Fargos emphasis on technology has never been greater.This is an exciting Senior Engineer position over fast-paced, cutting-edge work within theInnovation & Strategic Services Platform Management organization. This group plays an important foundational role enabling business & technology transformation, and manages critical 'run the bank functions'. As a Srenior Engineer you will be responsible for full end-to-end platform initiatives & operational management of portfolio of applications. You will also help us enable "transform the bank functions" while managing "run the bank functions" in terms of resiliency, automation, support & maturity of application plus infrastructure stack.

This Senior Engineer role provides technical leadership for theEnterprise Content Management (ECM)& Enterprise Services domain, and works on complex problems where analysis of situations or data requires an evaluation of numerous factors. The Platform team has knowledge of environments, software, infrastructure, function, performance, availability, capacity, and data. These technology teams provide and support ECM solutions and core capabilities including: Content Repositories, Image Capture and Ingestion, Records Management, Workflow, Content Viewers & Transformation Tools, Content Access (Services/APIs), and Utilities/Shared Services. We need a diverse group of people with different experience levels to support the transformation, enrichment, and continued availability of assets to business and technical application teams across the enterprise.

The goal of our platforms is to provide high-quality, standardized, innovative solutions to serve our core business needs in a consistent and efficient way. The Senior Engineer will lead matrixed teams of engineers and support personnel in the Wells Fargo Platform and Application support team, partnering with development teams, product owners, scrum masters, and with other technology centers of excellence. Core responsibilities include project deliverables, ensuring availability of our portfolio of applications, handling incident & problem management, issue resolution & communication, tracking various changes across the portfolio, operational health & new solutions to improve platform/application stability, quality, andsupportability, along with overall operational and technology risk management as per the enterprise guidelines.

Responsibilities Include:

Leads medium to large cross-organizational transformational efforts in Platform space Delivers results in less defined & constantly changing environments Communicates with broad and diverse audience, including technology and business leaders; simplifies complex messages for consumption Leads support functions and drives the execution and maturity of multiple application support services including incident triage, root cause analysis, change evaluation-execution-validation, deployment management, and risk & vulnerability management Works closely with development and infrastructure partners like middleware, NAS, database, network, etc. Brings in operational management and sustainment for horizontal systems within Enterprise Content Management & Enterprise Services/APIs domain Partners to influence and support innovation & continued drive towards automation, touch less operational sustainment as a design/architecture construct working with CIO technology partners/managers Provides operational sustainment and reduces risks in the eco-system by aggressively pursuing safety and soundness type of actions not limited to vulnerability, patching, end of life, and resiliency Hands on engagement on all Production, DevOps, BCP & UAT support activities for the platform and applications Drives operational management via EACO/Incident response, communication, and tracking along with root cause identification and closure Manages and coordinates Production change requests and release management Provides operational continuity through the development, management, measurement, analysis, and reporting of key service-level metrics as required by management Manages continuous services improvements and drives innovation to ensure SLAs and OLAs for the critical business processes, applications, and partner interfaces Regularly presents Production performance,incident, root cause, and preventative actions, and trend analysis to technical and business Management teams Maintains and updates all Production related documentation (e.g. game plans, run books, procedures, processes) Ensures effective Production systems monitoring, alarming, and notification response/maintenance Actively coaches junior team members Provides general oversight and direction of virtual teamsRequired Qualifications

10+ years of application development and implementation experience7+ years of computer application development experience5 + years of experience working with an Enterprise Content Management (ECM) or Service Oriented Architecture Enabling (SOA) platform7+ years of experience delivering complex enterprise wide information technology solutions9 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)

Desired Qualifications

Excellent verbal, written, and interpersonal communication skillsLeadership skills including the ability to influence effectively in a matrix environment2 + years of experience developing or supporting IT Service Management solutions (e.g. Incident Management, Change Management, Asset Management and Configuration Management)Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assuranceProduction support experience in a financial services company7+ years of application production support experienceExperience supporting or directing offshore teamsAbility to lead projects/initiatives with high risk and complexity

Job Expectations

Ability to travel up to 10% of the time

Street Address

TX-Irving: 2975 Regent Blvd - Irving, TXAZ-Chandler: 2600 S Price Rd - Chandler, AZAZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZIA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IANC-Charlotte: 401 S Tryon St - Charlotte, NCNC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-05-09 Expires: 2020-06-08

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Senior Engineer (Applications Systems Engineer 6)

Wells Fargo
Charlotte, NC 28202

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