11 days old

Senior Desktop Technician

Chicago, IL 60606
  • Job Code
    581115
  • Payrate
    $26 To $29

Position Description:


Senior Desktop Technician is to provide second line support for all employees at Client and is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Responsibilities include installation, configuration, troubleshooting and maintenance on personal computers. This position requires analysis, troubleshooting and excellent communication skills.


The successful candidate will be expected to carry out the following tasks:


-Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers. -Complete work on assigned tickets


-Documenting, tracking, and monitoring the problem to ensure a timely resolution -Have knowledge of commonly-used concepts, practices, and procedures within the Information Technology field


-Rely on instructions and established guidelines to perform the functions of the job -The ideal candidate is detailed oriented and thorough; must be able to follow-through to the completion of a task.


-Possesses excellent communication skills including oral and listening skills


-Must keep team informed for consistency in responses and produce clear documentation


-Must be able to multi-task; remain clearly focused on several tasks at once


-Will be able to learn new things; adapt to new procedure Desired Skills


-Support desktop and mobile operating systems


-Configure, troubleshoot and repair hardware


-Configure and deploy desktop operating systems


-Configure network connectivity, including mobile computing


-Manage desktop systems -Support and maintain desktop applications


-Experience with Microsoft System Center Configuration Manager (SCCM), At least 3 years' Experience in similar role.


Trade Floor Specific


Candidate will sit in the Trade Area and will be responsible for responding to direct requests for service from the traders. Knowledge of common trader floor applications such as Bloomberg, Eikon, Brass (Valdi) and Factset among many others is desired.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Senior Desktop Technician

Randstad Technologies
Chicago, IL 60606

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Senior Desktop Technician

Randstad Technologies
Chicago, IL
US

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