11 days old

Senior Analyst

Chennai, TN 600006
  • Job Code
Hardware IT Asset Management Job Description, Roles and Responsibilities

Manages hardware IT assets, which include laptops, monitors, thin clients, VoIPs and other IT related assets.

  • Bachelors degree.
  • Certification or knowledge about hardware IT assets management.
  • 4-5 years in IT asset management.

Knowledge, skills and abilities
  • Effective verbal, written and presentation communication skills.
  • Possess strong organizational and customer service skills.
  • Efficient problem solving abilities.
  • Good knowledge about Microsoft office (Word, Excel and Power point)
  • Ability to demonstrate technical skills wherever required.
  • Being ambitious, confident and determined.
  • Having teamwork abilities.
  • Ability to work in shifts as and when required.
  • Being able to motivate other members and a good team player.

Roles and Responsibilities
  • Responsible for daily and long-term strategic management of assets to ensure compliance and maintain asset effectiveness as per industry standard.
  • Responsible for tracking company IT-assets to manage quality control
    throughout their lifecycle.
  • Solicit, Receive & Analyze asset as per proposal.
  • Assist in inventory management.
  • Managing request for IT asset allocation, returns and closing RCs and
    tickets within SLA.
  • Ensure all the procured assets are allocated through the tool.
  • Ensure all the assets are tagged to team member or in store as applicable.
  • Resolve team members problems promptly and accurately through problem tickets.
  • Generate and publish Daily, Monthly, Quarterly and Annual reports.
  • Perform Audits.
  • Liaise with SCM team to get proposals/procurement.
  • Liaise with vendors to expedite deliveries.
  • Interact with Vendors to ensure repair/replacement of spare/hardware.
  • Work with Admin/facilities for logistics.
  • Educate associates about company policies.
  • Initiate Process improvements.
  • Ability to conduct incident investigations for all incidents that
    may occur with team.



  • Customer Service
  • Telecommunications

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