12 days old

Security Tools Support Engineer

Minneapolis, MN 55401
  • Job Code

Security Tools Support Engineer

Preferred technologies for seeking experience would be some combination of: -

Host based protection

Email gateway

Web egress filtering/web gateway



-Primary contact for the initial intake and triage of information security events, break-fix incidents for security systems, and requests related to security systems;

-Determines the nature and scope of the event/incident, and classifies the severity and priority of the incident for further action. Works with Level 2 Support as needed to assimilate necessary knowledge to resolve issues and requests.

-Responsible for monitoring and responding to security information events across multiple locations throughout the United States during designated business hours.


-Investigates, triages, and resolves security incidents.

-Responds to internal customer-driven requests regarding security systems such as access requests or policy exception requests.

-Responds to and resolves break-fix incidents for security systems.

-Enhances and positively contributes to corporate culture by promoting security goals and objectives.

-Complies with all Group Policies


-1 to 2 years of experience in Information Security Operations/Engineering.

-3+ years of work experience utilizing research, reconciliation, process improvement, problem solving and/or analysis techniques in a multi-tasking multi-transaction environment with deadlines

-End-user based working experience with workflow technology processes and database application systems

-ISC2, GIAC, or similar certifications.



-Hands-on experience with three or more the following technologies:

-Host or network-based Data Loss Prevention (DLP)

-Security Incident and Event Monitoring (SIEM)

-Client or network-based anti-malware/host- protection

-Network Intrusion Prevention Systems

-Web content filtering/Web Gateways

-Firewalls/Unified Threat Management (UTM)

-Vulnerability scanning

-Mail gateway

-Client Disk Encryption

-Privileged Access Managers (PAM)

-Network Access Control (NAC)

-Static/Dynamic/Interactive Application Security Testing

-Web Application Firewall

-Direct experience with one or more security services/processes

-Security incident response

-Identity and Access Management/provisioning

-Vulnerability management

-Excellent internet research skills

-Strong written and verbal communication and interactive skills, for both one-on- one communications as well as communications to small groups. Specific written documentation includes writing run-book articles for the consumption of the balance of the team.

-Ability to manage conflicting priorities and handle multiple tasks/projects concurrently

-Ability to effectively organize, plan, control and prioritize work/projects. Ability to regularly communicate progress to appropriate stake holders. Efficiently manages resources and understands work/project scope, key players, urgency, inherent risks and business benefits.

-Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards

-Ability to consistently carry out job responsibilities to meet deadlines. Ability to deliver on commitments as promised and able to acknowledge when commitments are not met and takes appropriate steps to fulfill what has been promised.

-Ability to clearly and effectively convey information to individuals or groups. This includes the ability to choose the appropriate method or methods of communication.

-Demonstrates the ability to, independently and within a team, analyze, identify and solve problems and implement secure solutions to meet business needs.

-Ability to anticipate, understand and manage customer expectations and consistent delivery of services. Clearly and effectively conveys information.


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Security Tools Support Engineer

Randstad Technologies
Minneapolis, MN 55401

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Randstad Technologies
Minneapolis, MN

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