9 days old

Security Services Manager

Wrocław, Woj. Dolnośląskie 50-075
  • Job Code
    230823BR
Introduction


Your Role and Responsibilities
IBM Global Services Delivery Center employs IT professionals across all sectors. This site is fast becoming a Centre of Excellence in key areas of the global technology industry. Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life.
Currently we are looking for the Security Services Manager. This selected candidate will be the key player on the IBM Security Team for the client serving as the delivery management focal for operational governance and oversees the day-to-day activities of the delivery team.

Responsibilities:
  • Service as a point of contact between client and IBM Security Services delivery team for operational governance of security services activities and deliverables
  • Maintain and oversee relationships for IBM Security delivery organizations providing security support
  • Provide oversight and management for operational security activities, processes and polices as required
  • Oversee device quality assurance processes and devices transitioning to steady state
  • Facilitate delivery for critical situations or sensitive projects
  • Track, report and resolve quality issues impacting the client
  • Coordinate root cause analysis for service delivery defects
  • Provide proactive analysis and recommendations for operational environment
  • Provide continuous improvement through use of service delivery reporting to identify areas of concern in order to develop enhancements where necessary
  • Participate in operational cadence calls with stakeholders
  • Produce a Standard Operating Procedures Compilations
The above is a listing of typical activities and responsibilities of this role. The list above is not intended to be all inclusive and it is expected that there will be other activities and responsibilities taken on and accepted by this role based on client and project need.

Additional benefits:
  • Training and certifications
  • Private medical package and insurance package
  • Multisport Card
  • Working on international projects in multicultural teams
  • Good to be an IBMer discounts
  • Cinema & trips for IBMers
  • Language classes
  • Summer camps for children


Required Professional and Technical Expertise
  • Experience in crisis management
  • Prior supervisory or technical team lead experience
  • Security Technologies (Qradar, Firewalls,IPS/IDS, proxies, endpoint security, and privileged ID management)
  • Security best practices
  • Security regulations
  • Technical, business and strategic leadership
  • Project management
  • Excellent written and oral communications
  • Detail oriented
  • Customer focused
  • Excellent People Management
  • Ability to work in a fast paced environment
  • Ability to interact with staff, peers and customers on a technical and professional level
  • Good troubleshooting and problem solving skills
  • Thorough understanding of customer service related performance metrics
  • English: fluent or intermediate



Preferred Professional and Technical Expertise
n/a

About Business Unit


Your Life @ IBM


About IBM


Location Statement


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-07-10 Expires: 2019-08-09

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Security Services Manager

IBM
Wrocław, Woj. Dolnośląskie 50-075

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