12 days old

Salesforce Technical Lead

Bill & Melinda Gates Foundation
Seattle, WA 98109
  • Job Code


Our Salesforce Technical Lead is responsible for working with product management, UX, analysts, developers and administrators to implement, integrate and maintain the Salesforce platform, which hosts our global grant making system as well as other Salesforce based enterprise applications. In addition to coding and development activities, this technical lead will play a crucial role in the design and documentation of technical requirements, architecture patterns and coding standards. The Salesforce Technical Lead will provide direction on platform/application configuration, development and maintenance. The technical lead helps troubleshoot and resolve production issues and leads root cause analysis to identify and implement long-term solutions. The technical lead partners with both business and technical teams to prototype and deliver application solutions with respect to value, quality, information security and end-user experience.

The ideal Salesforce Technical Lead will be a strategic thinker, a skilled communicator and a team player. They will have deep hands-on experience in both administration and development on a global Salesforce instance. They will have proven knowledge and expertise with APEX and Visualforce development and are also skilled in architecting and delivering complex business solutions on various technology stacks outside of Salesforce to support configuration and integration. Reports to: Senior Manager for Delivery on the Investment and CRM Applications team.

Leadership and Culture

We believe that energized people, working well together, fueled by great leadership in an inclusive environment in which they thrive, will do phenomenal things.

Core Responsibilities

  • Participate on a team of Administrators and Developers to ensure the on-going operations of our enterprise Salesforce instance and connected applications.
  • Partner with Architects and Administrators to design and deliver elegant, secure, maintainable solutions that meet our customers business needs.
  • Apply functional domain expertise and industry learnings to help guide solution option analysis, working closely with both business and technical teams to identify technical and non-technical implications and trade-offs.
  • Partner with business and technical teams to understand, plan and mitigate impacts of Salesforce releases and releases of other integrated applications.
  • Stay current on new Salesforce features to ensure we are utilizing the application as effectively as possible.
  • Develop and document code development patterns and best practices.
  • Educate and mentor both on-shore and off-shore development team members. Perform code reviews to ensure standards and best practices are being followed.
  • Organize/lead prototype development, participate in demos & user acceptance reviews, create design documents and artifacts.
  • Key technical point of contact for project team resources building against the Salesforce platform.
  • Participate in sprint planning/capacity management.
  • Key partner in communications regarding the Salesforce platform for team members and stakeholders

Core Knowledge and Skills

  • Strong interpersonal and customer relationship skills, including the ability to communicate to multiple levels of the organization and with non-technical partners to derive requirements and priorities.
  • Able to adjust workstyle to match team or audience.
  • Strong analytic and problem-solving skills, including the ability to arbitrate and objectively evaluate competing requests across internal customers.
  • Ability to create clear procedures as well as system and architectural documentation.

Education and Experience

Bachelors Degree with 7+ years of experience, or equivalent experience.


  • Salesforce Administrator Certification(s)
  • Salesforce Platform Developer Certification(s)
  • Deep practical experience administering a globally deployed Salesforce instance
  • Expertise in all aspects of configuration and coding, with the practical skills to identify when configuration vs. customization is needed and direct those requirements
  • Knowledgeable in setting up and maintaining roles, profiles, sharing settings, validation rules, advanced formulas, workflows, flows, process builder, reports, and dashboards
  • Solid Visual Force understanding
  • Experience with the Lightning Component framework required
  • Proficient in writing Apex triggers, classes and unit test development
  • Firm grasp of Salesforce APIs and how they are used (Metadata, Tooling, REST API)
  • Solid understanding of data structures, data models and schemas
  • Understanding the DevOps landscape on the Salesforce platform including deployments and source control
  • Experience architecting solutions across multiple workstreams in the same Salesforce instance
  • Experience in all phases of a project including working with technical teams as well as the business users
  • Strong record of quality delivery
  • Demonstrated delivery with an agile methodology


  • Experience with SSO, OAuth and Salesforce connected apps
  • MS Azure, MS SPO, Enterprise cloud hosted applications (e.g. Workday, DocuSign)
  • Experience with other full-stack development environments (.NET, LAMP) and languages (CSS, JSON, Java, C#, etc.)
  • Understands integration patterns and how middleware and ETL tools work with Salesforce
  • Experience with Salesforce Analytics
  • Service Cloud implementations
  • Pardot Experience

For this role we are only able to consider candidates who possess current US Work Authorization and do not require employer-sponsored VISA support to begin or remain in this role.


As part of our standard hiring process for new employees, employment with the Bill and Melinda Gates Foundation will be contingent upon successful completion of a background check.

The Bill & Melinda Gates Foundation is dedicated to the belief that all lives have equal value. Were committed to creating a workplace where employees thrive both personally and professionally. We also believe our employees should reflect the rich diversity of the global populations we aim to servein race, gender, age, cultures and beliefsand we support this diversity through all of our employment practices.

All applicants and employees who are drawn to serve the mission of the Bill & Melinda Gates Foundation will enjoy equality of opportunity and fair treatment without regard to:

* Race

* Color

* Age

* Religion

* Pregnancy

* Sex

* Sexual Orientation

* Disability

* Gender Identity

* Gender Expression

* National Origin

* Genetic Information

* Veteran Status

* Marital Status

* Prior Protected Activity

Posted: 2020-03-20 Expires: 2020-04-19

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Salesforce Technical Lead

Bill & Melinda Gates Foundation
Seattle, WA 98109

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