13 days old

Salesforce Systems Analyst

San Francisco, CA 94105
  • Job Code


  • Manages the relationship between specific business units (Marketing, Sales, Customer Support, Customer Success and Professional Services) and IT to ensure projects are delivered on time and within budget while maintaining critical business systems
  • Function as an analyst and business partner to model, design, and build business solutions that improve sales and support processes.
  • Provides day-to-day administration and maintenance of the Salesforce application and platform.
  • Proactively identifies recurring issues or "value-add" areas and proposes process or systematic solutions
  • Collaborates with business partners to define requirements and manage expectations from project inception through delivery, including status updates, budget reconciliation, scope changes, etc.
  • Negotiates IT and business commitments, business benefits potential, technology options, cost and constraints, and proposes alternatives to the business
  • Teams with business leadership, internal/external development resources and suppliers to ensure timely, accurate and cost effective delivery of IT solutions
  • Interfaces with the application development team to validate test results for new applications verifying that they meet the requirements of the business group
  • Maintain and document current and to-be CRM process flows
  • Educates business partners on how to successfully engage and work with IT

Basic Qualifications

  • Bachelor's degree in the field of computer science or information systems
  • 10+ experience in IT analysis, design and implementation of complex, global CRM (Salesforce) solutions
  • 3-5 years of administration and project management experience on the Salesforce Sales or Service Cloud

Preferred Qualifications

  • In-depth understanding of the capabilities and constraints of Salesforce application
  • Excellent team player able to work with virtual and global cross functional teams.
  • Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
  • Must have excellent organizational and multi-tasking skills.
  • Salesforce Administrator, Sales Cloud or Service Cloud certifications are a plus


  • Information Technology

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Salesforce Systems Analyst

Randstad Technologies
San Francisco, CA 94105

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