14 days old
2018-04-092018-05-07

Salesforce Service Cloud Business Administrator

Alameda, CA 94502
  • Job Code
    613416
  • Payrate
    $62 To $70

Randstad Technologies is currently seeking a talented Salesforce Service Cloud Business Administrator to join a well-known client of ours within a location in the Alameda area.


The team supports our client's Human Resources department through support, maintenance, and enhancement of the Case Management system used for HR workflow.


Over the next 4 months, the team is launching post-project operational support following the completion of a Salesforce Case Management system implementation in March.


Daily Responsibilities



  • Analyze change requests and problem reports
  • Make configuration changes to fix problems and enhance capabilities
  • Complete delivery of deferred capabilities such as Chat
  • Move simple changes into production following change procedures


Overall Responsibilities



  • Work collaboratively with the Product Manager, Portfolio Lead, Business Administrators, Business Analysts, Security Specialist, and technical staff
  • Provide subject matter expertise in the configuration of Salesforce Service Cloud
  • Lea the solution design and implementation of configuration changes


Required Skills



  • Bachelor's Degree or 8 years working in a technical field
  • 5 Years of direct experience developing, implementing or supporting Cloud Software/Software as a Service
  • 3 Years of direct experience as a Salesforce Business Administrator
  • 1 Year focused on Salesforce Service Cloud
  • 201/211 Salesforce coursework, BA certification, or equivalent training on the Salesforce system
  • Business analyst skills, system analyst skills, collaboration and communication skills


Must be legally authorized to work in the U.S. without sponsorship.

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Salesforce Service Cloud Business Administrator

Randstad Technologies
Alameda, CA 94502

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Randstad Technologies
Alameda, CA
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