14 days old

Salesforce Service Cloud Business Administrator

Alameda, CA 94502
  • Job Code
  • Payrate
    $62 To $70

Randstad Technologies is currently seeking a talented Salesforce Service Cloud Business Administrator to join a well-known client of ours within a location in the Alameda area.

The team supports our client's Human Resources department through support, maintenance, and enhancement of the Case Management system used for HR workflow.

Over the next 4 months, the team is launching post-project operational support following the completion of a Salesforce Case Management system implementation in March.

Daily Responsibilities

  • Analyze change requests and problem reports
  • Make configuration changes to fix problems and enhance capabilities
  • Complete delivery of deferred capabilities such as Chat
  • Move simple changes into production following change procedures

Overall Responsibilities

  • Work collaboratively with the Product Manager, Portfolio Lead, Business Administrators, Business Analysts, Security Specialist, and technical staff
  • Provide subject matter expertise in the configuration of Salesforce Service Cloud
  • Lea the solution design and implementation of configuration changes

Required Skills

  • Bachelor's Degree or 8 years working in a technical field
  • 5 Years of direct experience developing, implementing or supporting Cloud Software/Software as a Service
  • 3 Years of direct experience as a Salesforce Business Administrator
  • 1 Year focused on Salesforce Service Cloud
  • 201/211 Salesforce coursework, BA certification, or equivalent training on the Salesforce system
  • Business analyst skills, system analyst skills, collaboration and communication skills

Must be legally authorized to work in the U.S. without sponsorship.


Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Salesforce Service Cloud Business Administrator

Randstad Technologies
Alameda, CA 94502

Share this job

Salesforce Service Cloud Business Administrator

Randstad Technologies
Alameda, CA

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast