10 days old
2017-11-132017-12-11

Salesforce Implementation Specialist

Ponte Vedra Beach, FL 32082
  • Job Code
    583064

We presently have an opportunity for a Sales CRM Admin/Analyst in the Information Systems Department. This position will be responsible for implementing, customizing, advancing, and supporting the TOUR's tournament sponsorship sales CRM platform, which consists of an integrated suite of applications including Salesforce and KORE ProSports Sponsorship. This resource will be hands-on, will collaborate closely with our tournament sales teams and Salesforce business partners, and will serve as the functional expert on the CRM platform throughout the organization.


Qualified candidates will have the following:



  • Bachelor's Degree in business management, information technology, computer science, or related discipline.
  • 4+ years of CRM administration and application design/support; previous experience with Salesforce platform configuration, customization, administration and support required.
  • Experience providing enterprise-level (100+ users) Salesforce solutions and support for multiple departments and stakeholders.
  • Experience with the sports ticketing and/or sponsorship sales industry is preferred.
  • Experience with data analysis tools (Tableau experience preferred).
  • Strong knowledge of relational database concepts and advanced understanding of the Salesforce.com data model.
  • Self-motivated with a high degree of initiative, along with strong analytical, troubleshooting, and problem solving capabilities.
  • Ability to communicate and work effectively with field-based, non-technical users.
  • Strong verbal and written communication skills, able to present information clearly and make recommendations to senior management.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to quickly develop a knowledge of business needs and collaboratively develop strategies and solutions to fulfill those needs


Responsibilities:



  • Administer & support the implementation of Salesforce and KORE ProSports Sponsorship module for our Championship Management division and co-sanctioned events (multiple Salesforce org instances).
  • Lead requirements gathering and business analysis efforts for the CRM platform, partnering with business and technology teams to manage the execution of the CRM strategic roadmap, aligning enhancements to meet business objectives.
  • Onboard co-sanctioned events to the sponsorship CRM platform - including training, data migration, migration support, and post migration support.
  • Act as central point of contact related to governance of the CRM platform for Championship Management and co-sanctioned events.
  • Oversee the procurement, management, and tracking of all CRM related user licenses.
  • Design advanced reports, dashboards, and portals in Salesforce.com and Tableau.
  • Apply best practices for customizing Salesforce, maintaining accurate and clean data, and providing strategic insight to leverage the full capabilities of the CRM platform.
  • Manage the change control process for the Salesforce instances and own end-to-end solution delivery for the platform, including the implementation and testing of new plugins, products, changes, and updates to the CRM platform.
  • Create training documentation and administer a regular cadence of refresher training and power user discussions.
  • Prepare and execute data imports and exports as needed.
  • Provide assistance to TPC and Business Development Salesforce users as requested.
  • Assist in the configuration and support of Zoho CRM platform
  • Act as the subject matter expert in CRM best practices, tools, and processes, working closely with executive stakeholder to ensure the effective utilization of CRM systems, capabilities, and operations.
  • Manage strategic CRM projects as assigned across the organization.


Our benefits include:



  • Competitive wages including performance bonuses
  • Medical/Dental/Life/Disability insurance
  • Paid time off
  • 401k with employer match
  • Employer funded retirement plan
  • Health Savings Account/Medical and Dependent Care Flexible Spending Accounts
  • Wellness Program
  • Membership to TPC Sawgrass

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Salesforce Implementation Specialist

Randstad Technologies
Ponte Vedra Beach, FL 32082

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Salesforce Implementation Specialist

Randstad Technologies
Ponte Vedra Beach, FL
US

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