12 days old
  • Job Code
  • Payrate
    $110,000 To $120,000

CRM Business Analyst

The CRM Business Analyst will be responsible for working with Sales Channels, Central Marketing and Technology to identify requirements and create scalable, repeatable processes that enable standard measurement of activities and track opportunities to enhance the sales process for both Sales and Management. Work with external vendors, and internal IT to develop requirements for a true Sale.


  • Will act as subject matter expert in SaaS CRM and other Sales & Marketing tools providing support and guidance to users in the business
  • Partner with the internal global user groups to learn their business, business processes, challenges, technology solutions and strategic objectives.
  • Participate with internal business areas to solicit end user requirements, gain understanding of the purposes or goals of various processes, offerings or practices. Ensure full understanding of issues and enhancements that need to be addressed.
  • Proactively identify areas for improvement and introduce innovative recommendations, factoring in customer needs, external approaches, data analytics, as well as industry best practices.
  • Liaise between the business users, internal systems team and external vendors, initiating and managing projects, supporting production issues, managing vendor/system releases and actively managing user priorities.
  • Keep abreast of industry initiatives and market trends that impact the business to continue to improve efficiencies.
  • Provide daily support to end users including managing issue resolution and performing root cause analysis
  • Manages project task responsibilities, including identification of project risks and conducting user training, generating training requirements documentation.
  • Manage system issues appropriately and escalate to senior management where needed.
  • Lead user acceptance testing, identify testers, develop test scripts and conduct test execution. Document and execute test plan and scripts efficiently and effectively.
  • Conduct appropriate analysis of existing data to help identify patterns, aid in data quality and support business cases.


  • BS / MS in Business Administration or Information Technology
  • At least 3-4 years of Salesforce.com or other SaaS CRM solution experience
  • Experience supporting Sales, Distribution, Client Service, Marketing and Product Development organizations
  • Proven experience managing small to medium sized projects through the SDLC
  • Proven ability to solve problems based on researching and analyzing information


  • Information Technology

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Salesforce BA

Randstad Technologies
New York, NY 10020

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Randstad Technologies
New York, NY

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