7 days old
2018-05-152018-06-12

Salesforce Agile Certified Scrum Master (CSM)

Eden Prairie, MN 55344
  • Job Code
    621038
  • Payrate
    $53 To $66

Description: The CSM serves as the lead on large strategic (or multiple) Salesforce engagements. Salesforce CSMs are expected to leverage Salesforce application and feature knowledge with Project Management/Agile domain expertise to achieve success. The work environment is fast paced and deadline focused. A successful CSM operates efficiently in a demanding environment, maintains composure, demonstrates leadership, mentors more junior team members, and communicates in an exemplary manner. The ideal candidate will have a relentless focus on overall client satisfaction and thrive on team development and shared success.


Responsibilities


- Direct accountability for the overall success of the client projects within their portfolio.


- Manage and coordinate cross-functional resources to deliver against the Statement of Work (SOW).


- Play a key role in managing the client relationship. Work closely with the client on a daily basis to ensure project progress and maintain constant open communication.


- Discuss/challenge/lead Salesforce project decisions


- Maximize Salesforce capabilities (Declarative) ahead of custom coding (Programmatic)


- Review and analyze project scope and manage client expectations.


- Prepare project schedule and client-facing/internal status reports, as required by the client and as defined by the Salesforce CoE.


- Identify risks/issues and escalate to the necessary and appropriate team members and stakeholders.


- Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project.


- Track and review project budget vs. actual project costs


- Minimal travel as required to build/maintain client satisfaction.


Requirements:


- Significant Project Management experience and demonstrated success in project delivery


- Prior and demonstrable experience working on/in/leading Agile projects


- Knowledge of User Stories/Acceptance Criteria


- Strong Communication skills, ability to influence


- Prior Salesforce Project Management experience desirable


- Salesforce certification(s) desirable


- Agile certification(s) desirable (CSM?)


- Experience with a software professional services or consulting firm (SaaS preferred), including proven ability to effectively interact with both technical and non-technical customers.


- Experience working collaboratively with internal cross-functional and external vendor teams to develop strategies that meet business goals within budget, time and scope.


- Experience in customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues/risks, recommend and implement strategies to resolve problems, and monitor and measure client satisfaction.


- Significant experience in project planning, resource planning and scheduling


- Experience with recognized project management methodologies including; risk/issue management, resource loading, project monitoring and controlling, and quality assurance.


- Excellent presentation skills and verbal and written communication skills with technical, non- technical, end-user, and executive audiences.


- Industry (Healthcare) experience preferred but not essential.


- Experience with Microsoft Office (Project, Word, Excel, PowerPoint)

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Salesforce Agile Certified Scrum Master (CSM)

Randstad Technologies
Eden Prairie, MN 55344

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Salesforce Agile Certified Scrum Master (CSM)

Randstad Technologies
Eden Prairie, MN
US

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