7 days old

Salesforce Agile Certified Scrum Master (CSM)

Eden Prairie, MN 55344
  • Job Code
  • Payrate
    $53 To $66

Description: The CSM serves as the lead on large strategic (or multiple) Salesforce engagements. Salesforce CSMs are expected to leverage Salesforce application and feature knowledge with Project Management/Agile domain expertise to achieve success. The work environment is fast paced and deadline focused. A successful CSM operates efficiently in a demanding environment, maintains composure, demonstrates leadership, mentors more junior team members, and communicates in an exemplary manner. The ideal candidate will have a relentless focus on overall client satisfaction and thrive on team development and shared success.


- Direct accountability for the overall success of the client projects within their portfolio.

- Manage and coordinate cross-functional resources to deliver against the Statement of Work (SOW).

- Play a key role in managing the client relationship. Work closely with the client on a daily basis to ensure project progress and maintain constant open communication.

- Discuss/challenge/lead Salesforce project decisions

- Maximize Salesforce capabilities (Declarative) ahead of custom coding (Programmatic)

- Review and analyze project scope and manage client expectations.

- Prepare project schedule and client-facing/internal status reports, as required by the client and as defined by the Salesforce CoE.

- Identify risks/issues and escalate to the necessary and appropriate team members and stakeholders.

- Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project.

- Track and review project budget vs. actual project costs

- Minimal travel as required to build/maintain client satisfaction.


- Significant Project Management experience and demonstrated success in project delivery

- Prior and demonstrable experience working on/in/leading Agile projects

- Knowledge of User Stories/Acceptance Criteria

- Strong Communication skills, ability to influence

- Prior Salesforce Project Management experience desirable

- Salesforce certification(s) desirable

- Agile certification(s) desirable (CSM?)

- Experience with a software professional services or consulting firm (SaaS preferred), including proven ability to effectively interact with both technical and non-technical customers.

- Experience working collaboratively with internal cross-functional and external vendor teams to develop strategies that meet business goals within budget, time and scope.

- Experience in customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues/risks, recommend and implement strategies to resolve problems, and monitor and measure client satisfaction.

- Significant experience in project planning, resource planning and scheduling

- Experience with recognized project management methodologies including; risk/issue management, resource loading, project monitoring and controlling, and quality assurance.

- Excellent presentation skills and verbal and written communication skills with technical, non- technical, end-user, and executive audiences.

- Industry (Healthcare) experience preferred but not essential.

- Experience with Microsoft Office (Project, Word, Excel, PowerPoint)


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Salesforce Agile Certified Scrum Master (CSM)

Randstad Technologies
Eden Prairie, MN 55344

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Salesforce Agile Certified Scrum Master (CSM)

Randstad Technologies
Eden Prairie, MN

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