5 days old
2018-01-122018-02-16

Research/Remediation Supv 1

Manila, NCR
  • Job Code
    22685BR-1
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.


About the role
Research/Remediation Supervisor 1 is responsible for supervising staff providing customer service for both internal and external customers.


Responsibilities
  • May manage and research escalation function and/or a larger, more complex group.
  • Supervise workflow and quality of representatives, overseeing resolution to complex calls.
  • Working with management team to identify problems, communicating company policy, procedures and practices
  • Making employment decisions and setting performance standards.
  • Training and coaching staff.
  • Conducting performance evaluations, performing financial, product and/or business case analysis and completing projects as assigned.


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Categories

  • Customer Service
  • Financial Services

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Research/Remediation Supv 1

Wells Fargo
Manila, NCR

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Research/Remediation Supv 1

Wells Fargo
Manila, NCR
PH

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