1+ months
2017-11-302018-01-21

Research/Remediation Analyst 4

Manila, NCR
  • Job Code
    21562BR-1
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at
Wells Fargo Stories.

Aboutthe Role


The Research/Remediation Analyst 4responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or senior business leaders.


Responsibilities
  • Typically related to matters with very significant organizational impact and/or highly sensitive context, researches, analyzes the decisions of actions taken through a review of individual or aggregate transactions, assessing compliance with contractual term/conditions and/or government regulations
  • Responsible for comprehensive and the highest degree of accurate reviews including report preparation, analysis and trending/insights of findings (including identification of fraud concerns) and proposes recommendations for changes that will likely have a fundamental impact on future loan quality and processing
  • Determines appropriate course of remedial action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, enacting responses, and processing complex and/or corrective transactions on-line (including monetary and non-monetary actions)
  • Consults regarding difficult, complex transactions. Has latitude to determine contact and escalation levels; refers recommendations exceeding authority levels and/or items unable to meet resolution to senior management for review
  • Identifies process gaps and provides actionable proposals to close gaps
  • Performs team leadership and provides work direction
  • Acts as a mentor to lower level team members and may assist with their development
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Research/Remediation Analyst 4

Wells Fargo
Manila, NCR

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Research/Remediation Analyst 4

Wells Fargo
Manila, NCR
PH

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