5 days old
2018-01-122018-02-16

Research/Remediation Analyst 2

Manila, NCR
  • Job Code
    22686BR-1
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.


About the role

The Research/Remediation Analyst researches, resolves and responds to escalated inquiries and complaints requiring special handling, to internal and external customers; this includes review and research of processes, documents, transactions, contracts, etc, and perform remediation activities.


Responsibilities
  • Researches, resolves and responds to escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or senior business leaders. This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes/documents are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
  • Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
  • Communicates with others (including customers, merchants, clients, executives, agencies, regulators, and bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
  • May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.
  • For transactions identified with material deficiencies, provides feedback to internal and external customers, including identification of fraud red flags and inconsistencies.
  • Analyzes transaction quality/deficiencies, risks, and offsets and recommends solutions.
  • Has similar authorities as first tier supervisors to make override decisions; refers recommendations, exceeding authority levels and/or items unable to meet resolution to management for review.
  • Other duties include project work related to process improvements, performance of ongoing reviews as needed.
  • Typically generates reports and summarizes results.
  • Typically performs team leadership, provides work direction.
  • Acts as a mentor to lower level team members; may assist with their development.
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Research/Remediation Analyst 2

Wells Fargo
Manila, NCR

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Research/Remediation Analyst 2

Wells Fargo
Manila, NCR
PH

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