13 days old
2017-11-082017-12-06

Remote Desktop support agent

Oak Ridge, TN 37830
  • Job Code
    586779

The Remote Desktop Messaging and Collaboration (M&C) support agent will provide initial triage support of outbound customer Task and incident tickets in a 24x7 call center environment. This Candidate will provide beginning to intermediate support for Outlook/Skype and escalation of reported incidents, promptly identifying and escalating high priority issues that cannot be resolved remotely to the M&C team. Effectively communicates technical information for troubleshooting both orally and written.


Will provide a high level of professionalism, including excellent customer service, time management, conflict resolution, and problem determination/resolution to all customers.


Basic Qualifications: High school education or equivalent and 2+ years of technical experience in Microsoft. Comprehensive knowledge in the use of personal computers. Proven ability in the use of all pertinent software applications. Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence. Must demonstrate customer service, leadership and team skills. Experience with MS Office 2016, Outlook and Skype For Business. Must be able to think logically and act decisively in critical situations. Ability to distinguish between different types of issues and select the correct source for solution. Provide beginning to intermediate level technical support to computer customers with questions pertaining to Outlook and Skype For Business. Works on assignments that are semi-routine in nature. Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchange or presentation of factual information.


Preferred Qualifications: Remote Desktop support experience VPN, Windows 7,10, Microsoft Office 2016 and Airwatch. Japanese as a second language would be a plus.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

Remote Desktop support agent

Randstad Technologies
Oak Ridge, TN 37830

Share this job

Remote Desktop support agent

Randstad Technologies
Oak Ridge, TN
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast