12 days old

Remote Desktop support agent

Oak Ridge, TN 37830
  • Job Code

The Remote Desktop Messaging and Collaboration (M&C) support agent will provide initial triage support of outbound customer Task and incident tickets in a 24x7 call center environment. This Candidate will provide intermediate to advance support for Outlook/Skype and escalation of reported incidents, promptly identifying and escalating high priority issues that cannot be resolved remotely to the M&C team. Effectively communicates technical information for troubleshooting both orally and written.

Will provide a high level of professionalism, including excellent customer service, time management, conflict resolution, and problem determination/resolution to all customers.

Basic Qualifications: High school education or equivalent and 2+ years of technical experience in Microsoft. Comprehensive knowledge in the use of personal computers. Proven ability in the use of all pertinent software applications. Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence. Must demonstrate customer service, leadership and team skills. Proficient with MS Office 2016, Outlook and Skype For Business. Must be able to think logically and act decisively in critical situations. Ability to distinguish between different types of issues and select the correct source for solution. Provide intermediate to advance level technical support to computer customers with questions pertaining to Outlook and Skype For Business. Works on assignments that are semi-routine in nature. Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchange or presentation of factual information.

Preferred Qualifications: Remote Desktop support experience VPN, Windows 7,10, Microsoft Office 2016 and Airwatch. Japanese as a second language would be a plus.


  • Information Technology

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Remote Desktop support agent

Randstad Technologies
Oak Ridge, TN 37830

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Remote Desktop support agent

Randstad Technologies
Oak Ridge, TN

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