14 days old
2018-01-042018-02-01

Rebrand Content Specialist

Mountain View, CA 94043
  • Job Code
    594215
  • Payrate
    $37 To $47

The Content and Curriculum team is looking for an experienced content specialist with deep knowledge of and passion for the digital advertising space to update help content and product documentation in preparation for a major launch. The ideal candidate will enjoy both the craft of writing as well as the organization and coordination of content creation with peers. Content strategists on this project will work closely with a dedicated program manager and the broader Content and Curriculum team to update a large portion of Google AdWords content to reflect planned product changes and ensure a seamless launch.


The Content and Curriculum team is part of the gTech Scaled Engagement and Learning (gSEAL) team, whose mission is to inform, educate and engage Customers, Googlers, and Vendors in the Ads ecosystem, enabling Customer Success with Google advertising products, by


building customer knowledge and self-reliance


simplifying and clarifying how to use our products effectively


strengthening Googler/Vendor capability to provide best-in-class support


The ultimate objective of the gSEAL team is to reduce the demand for customer support (ticket reduction), increase customer self-reliance (self-help rate), and to increase Googler/Vendor effectiveness (first time resolution) and efficiency (average handling time).


The gSEAL team comprises 4 functional units:


Content and Curriculum


Engagement Platforms


Operations and Production


Strategic Initiatives


The goal of our Content and Curriculum team is to ensure we develop and maintain high quality, up to date, and impactful content and learning by


Partnering closely with Product and subject matter experts to understand how our products work


Understanding the needs of our internal & external audiences


Shaping the best possible content, learning paths, and materials to support the user journey


Top Daily Responsibilities:


Update documentation on our help center and in-product help platforms to support product launches


Write, edit, optimize, and maintain content as needed


Requirementss:


BA/BS degree in any field or 4+ years practical experience


At least 2 years of experience in an editorial, content strategy, or learning and development role


Impeccable writing and attention to detail


Proven project management and ability to execute end-to-end solutions


Strong communication and collaboration skills


Nice to Haves:


Experience with and knowledge of digital advertising/Google AdWords

Categories

  • Information Technology

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Rebrand Content Specialist

Randstad Technologies
Mountain View, CA 94043

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Randstad Technologies
Mountain View, CA
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