8 days old
  • Job Code

Primary Responsibilities:

- Leads the staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed

- Trains staff on operational procedures and troubleshooting techniques

- Receives guidance and oversight from the manager

- Prepares QA and UAT Test Plans

- Creates manual test cases and test data for Quality Assurance and User Acceptance Testing

- Attends and coordinate meetings and discussion sessions like JAD, Requirement review meetings etc.

- Reviews all relevant documentations like Business Requirement Documents, Functional Specifications, etc.

- Manages, reviews, and create bugs

- Participates in the release activities that include participating release meetings, approving the builds, monitoring release progress and conducting smoke test in the new build

- Coordinates and supports User Acceptance Testing

Skills and Abilities:

- Strong customer service skills

- Excellent interpersonal, written and oral communication skills

- Demonstrated ability to balance, prioritize and organize multiple tasks.

- Demonstrated ability to work collaboratively in teams and across organizations

- Demonstrated ability to synthesize feedback and adjust plans accordingly

- Demonstrated ability to build strong relationships inside

Knowledge and Experience:

- Thorough knowledge of service offerings, customer service principles and processes, web-based applications, computer/networking hardware, standard operating systems, common third-party software applications, mobile application testing and database language

- Operates with no supervision in a complex environment

- Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate; plans the work of others to sustain agency objectives

- Defines immediate and long term goals, priorities, and operational plan to ensure team goals are aligned with the goals and priorities of the organization

- Responds promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; fosters relationships

Education / Experience:

- Bachelor's degree plus 5 or more years of experience in related discipline (or equivalent experience)


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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QA Analyst

Randstad Technologies
Phoenix, AZ 85007

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QA Analyst

Randstad Technologies
Phoenix, AZ

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