8 days old
  • Job Code
    581518

Primary Responsibilities:


- Leads the staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed


- Trains staff on operational procedures and troubleshooting techniques


- Receives guidance and oversight from the manager


- Prepares QA and UAT Test Plans


- Creates manual test cases and test data for Quality Assurance and User Acceptance Testing


- Attends and coordinate meetings and discussion sessions like JAD, Requirement review meetings etc.


- Reviews all relevant documentations like Business Requirement Documents, Functional Specifications, etc.


- Manages, reviews, and create bugs


- Participates in the release activities that include participating release meetings, approving the builds, monitoring release progress and conducting smoke test in the new build


- Coordinates and supports User Acceptance Testing


Skills and Abilities:


- Strong customer service skills


- Excellent interpersonal, written and oral communication skills


- Demonstrated ability to balance, prioritize and organize multiple tasks.


- Demonstrated ability to work collaboratively in teams and across organizations


- Demonstrated ability to synthesize feedback and adjust plans accordingly


- Demonstrated ability to build strong relationships inside


Knowledge and Experience:


- Thorough knowledge of service offerings, customer service principles and processes, web-based applications, computer/networking hardware, standard operating systems, common third-party software applications, mobile application testing and database language


- Operates with no supervision in a complex environment


- Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate; plans the work of others to sustain agency objectives


- Defines immediate and long term goals, priorities, and operational plan to ensure team goals are aligned with the goals and priorities of the organization


- Responds promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; fosters relationships


Education / Experience:


- Bachelor's degree plus 5 or more years of experience in related discipline (or equivalent experience)

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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QA Analyst

Randstad Technologies
Phoenix, AZ 85007

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QA Analyst

Randstad Technologies
Phoenix, AZ
US

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