14 days old
2018-04-092018-05-07

PTC Incident Analyst

Kansas City, MO 64105
  • Job Code
    613284
  • Payrate
    $35 To $40

POSITION SUMMARY:


This position will be a member of the Positive Train Control (PTC) and Energy Management System (EMS) incident management support desk. This will include analysis, troubleshooting and resolution of PTC/EMS incidents, effecting train operations.


POSITION REQUIREMENTS:


Preferred:



  • Bachelor's degree from four-year college or University preferably in Computer Science, Information System,
  • Engineering or equivalent technical field
  • 4 years network/communications experience or relevant technology Or Railroad Operations related experience can be substituted for degree requirement


EXPERIENCE:



  • Understanding of railroad operational processes as it relates to Locomotive, Signal, and Communication Processes, Train dispatching, and understanding of general code of operating rules preferred


JOB DUTIES:



  • Managing Positive Train Control (PTC) and Energy Management System (EMS; such as
  • AESS (Automatic Engine Shutdown System) and Trip Optimizer) incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, proper team assignment, within all SLAs, and updating all relevant incident data within the corresponding ticket. Create the ticket and troubleshoot - reach out to signal, telecommunications, and Subject Matter Experts to resolve issues


SKILLS:



  • Ability to apply logical thinking to a wide range of intellectual and practical problems.
  • Advanced analytical and deductive skills and technical skills for quick resolution
  • Ability to take ownership and manage coordination of others when incidents arise
  • Command and Control presence while managing critical incidents
  • Maintain composure in a fast paced, high volume and pressure dynamic environment
  • Exhibit exemplary customer service skills when working across diverse organizations
  • Concise and effective written and verbal communication skills
  • Demonstrated experience with Ticketing Management Systems (Service Now, Remedy, Service Desk, etc).
  • Ability to challenge questionable information in a professional and assertive demeanor
  • Working knowledge of Knowledge Management Systems and/or Sharepoint



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Randstad Technologies
Kansas City, MO 64105

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Randstad Technologies
Kansas City, MO
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