20 days old
2017-11-202017-12-18

Project Coordinator

Redmond, WA 98052
  • Job Code
    586759
  • Payrate
    $20 To $30

Project Coordinatorneeded for contract opportunity with Randstad Technologies client in Redmond, WA.


Job Description:


-Program Management / Coordination for Startup Evangelism


Responsibilities and deliverables include:


As the Startup Account Management Incubation PM for startup evangelism, working closely with Product Management, define and drive project(s) execution


1. Onboarding: This requires monitoring aliases for customer or field request, working directly with customers and internal teams to enable offers, and tracking, monitoring, and reporting progress. This work requires customer-focused, fast, articulate, and polished responses to customer. It also requires follow through and navigating internal teams and evaluating data to successfully onboard customers.


2. Escalation Management: This requires monitoring aliases for customer or field requests, clarifying escalation teams, understanding policy guidelines, and influencing other teams to resolve issues.


3. PM: Since these are new and emerging business needs, business process and policy and customer experience all need to be documented.


Required Skills Include:


-Proven customer service skills are essential.


-Customer communications must be aligned with approved framework set by startup Product Management.


-Excellent communication; Ability to write, speak, interpret data, and create communications using PowerPoint, Word, Excel and other tools


-Organizational skills: Project coordination, task management, follow through


-Dealing with ambiguity, fast-pace, and agile environments required


-Teamwork and integrity required


-Ability to operate with a high degree of detail with very thorough follows-through


Additional items:


-Previous startup or incubation project experience preferred


-Previous Support or Services (account management) experience preferred


-Professional in demeanor


-Can-do attitude a must: positive attitude with a willingness to assist where needed with broader project needs


-Proactively work across projects


-Publish results following Client style guidelines


Key skills and experience needed:



  • Strong Customer Service Skills and passion for customers is a MUST in this role. Able to deliver "white-glove treatment"
  • Good computer skills (MS Office skills, Excel, SharePoint)
  • Must be very detailed oriented and great written communication skills

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Project Coordinator

Randstad Technologies
Redmond, WA 98052

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Project Coordinator

Randstad Technologies
Redmond, WA
US

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