24 days old
2017-11-162017-12-14

Project Coordinator

Philadelphia, PA 19112
  • Job Code
    588197
  • Payrate
    $22 To $24

JOB PURPOSE


To develop and maintain strong customer relationships in an effort to better understand the needs of the various channel segments and execute service strategies designed to create a competitive advantage.


Manage and administer transactional processes associated with the Order to Cash and reverse distribution operations, to ensure compliance and accuracy of downstream reporting systems.


JOB RESPONSIBILITIES


-Achieve customer satisfaction through front line contact with Client customers. Handle & respond to inbound customer calls within parameters set by customer service levels.


-Maintain excellent interpersonal and telephone skills.


-Possess strong communication skills including the ability to keep others informed, listen for understanding, effective presentation skills and concise writing ability.


-Develop and maintain an in?depth knowledge of Client's product line, pricing structures, and the various channel strategies.


-Responsible for accurate and timely processing of all service center owned transactions including orders, adjustments, claims, deductions, and returns to ensure compliance and cycle time goals are met.


-Responsible for resolving customer shipment, billing, and credit disputes by authorizing or denying credit issuance, extended dating, or product replacement using sound business judgment and knowledge of policies/procedures.


JOB REQUIREMENTS


BA/BS in a business related field or significant equivalent experience.


Minimum of 3 years in a customer service environment.


PC experience and knowledge of business software required with a concentration in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.)

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Project Coordinator

Randstad Technologies
Philadelphia, PA 19112

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Project Coordinator

Randstad Technologies
Philadelphia, PA
US

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