27 days old
2017-10-272017-11-24

Program Manager

San Bruno, CA 94066
  • Job Code
    584638
  • Payrate
    $79 To $84

Reports to Director of Product and supports devising and delivering a communication strategy for changes and additions to Tools & Routines (processes) & How-To's.


Our team works with Category Owners (in some companies these are called Buyers, Merchants & Site Merchandisers). Category owners leverage various Tools to facilitate their Routines, and through so doing, drive their businesses.


For example, a Category Owner for Faucets, will be responsible for driving sales and profitability of the Faucet category across Jet and Walmart.


On any given day, the Faucet Category owner may be working on a Routine such as sku set up, or a Routine such as updating item level content.


Our role is to increase productivity and happiness on the part of these Category owners as they go about their jobs.


Skill set required:


As a large company, we are constantly making changes and updates to Tools (Products) that can have a positive or negative impact on a Category Owner's Routines.


Obviously our goal is for the impact to always be positive. In our current state there are multiple teams that are rolling out code and process updates that may impact Category owners.


This role will be working with the Product Managers and initiators of change to ensure that 'releases' are CENTRALLY & APPROPRIATELY managed from a communication perspective. In addition, we will be working to build out some kind of CENTRALIZED CONTENT REPOSITORY to support Tooling and Routines.


SKILL SET SOUGHT:


1. MUST be an outstanding communicator both in terms of verbal, written and visual communication.


a. We work with a ton of cross-functional partners, business owners, product leads etc and need to be able to very quickly understand their pov


b. We often facilitate conversations between teams so need to be strong at facilitation


c. Must be confident developing effective partnerships quickly and independently


d. We will be sending out emails/newsletters/PPTs...individuals must be able to effectively tailor message to a specific audience and be creative about organization of content and presentation


e. Must be great at summarizing data in written form and ensuring it is crystal clear


2. HAVE STRONG RETAIL BUSINESS ACUMEN


a. Critical to have experience of RETAIL e commerce


b. We work with Category Owners so very important to have good understanding of what a Retail Category Owner's job might be


3. MUST be comfortable in start-up like environment.


a. This is a completely new area and every day brings new information that we need to quickly digest and adjust accordingly


b. Ambiguity is the norm...we often change our minds and are constantly evolving


c. Speed and sense of urgency are very important


4. BE A WILLING THOUGHT PARTNER


a. Important s/he is committed to improvement -we are building from scratch


5. IDEALLY EXPERIENCED WITH CHANGE MANAGEMENT


6. IDEALLY EXPERIENCED WITH COMMUNICATION STRATEGY


7. IDEALLY EXPERIENCED WITH PROJECT MANAGEMENT

Categories

  • Information Technology

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Program Manager

Randstad Technologies
San Bruno, CA 94066

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Randstad Technologies
San Bruno, CA
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