11 days old

Professional Services Engineer - Trusteer

Cambridge, MA 02139
  • Job Code
Are you a client-focused individual who loves a challenge? We are looking for an experienced and dedicated Professional Services Engineer within Trusteer. Cybersecurity is one of the most critical issues of our generation. No other company has the powerful combination of talent, industry-leading security technology, global reach and cognitive capabilitiespowered by Watsonto combat cybersecurity threats.

Your Role and Responsibilities

Your Role
As a Professional Services Engineer you will be in charge of ensuring successful implementation and integration of our security solutions and an excellent customer experience for Trusteers customers. You will also manage the implementation of Trusteer's products with the companys key customers across the globe, including the integration of Trusteer protections into the customer's web and mobile applications. This is an exciting hands-on technical position.
Successfully collaborate with customers to carry out integration and implementation projects
Work closely with Trusteers product management, engineering, sales, and consumer support teams to resolve technical related issues to ensure successful deployment, and to provide input into the product planning process
Participate in solution designs and implementation planning, setups, and review processes to ensure success
Perform thorough project management throughout the life cycle of the project, including setting up milestones, meeting deadlines, managing risks etc.
Build long-standing customer relationships at various levels

Abilities and Skills
Work in a predominantly customer facing role via emails/phone calls
Strong project management skills\\
Good knowledge of web technologies - JavaScript, HTML, HTTP
Experience working with SQL databases
Technical problem-solving orientation
Excellent customer communication skills
Self-learner, able to lead a project from beginning to end independently


Required Professional and Technical Expertise

Experience as a pre - or post sales engineer, or tier 3 support engineer, or similar technical customer facing position

Preferred Professional and Technical Expertise

Experience in software engineering roles is a plus

Preferred Education: Master's Degree

About Business Unit
About Security Services
IBM Security Services helps companies to build a solid strategy and transform their security program. From strategic advisory consulting, incident response, design and deploy services to cloud and managed security services, IBMhas the expertise to help companies stay ahead of cyber criminals. IBM Security Services enables companies to activate global intelligence, innovate without introducing risk, and mature their security program over time.

Your Life @ IBM
We come to work thrilled knowing it will never be the same day twice. At IBM, you have access to a rare combination of experiences that together build a powerful, rewarding career for you. These experiences consist of:
Opportunity to do work that impacts not just your team but often the very lives of millions of people. Youre not just joining a big company, at IBM youre joining a bigger cause.
Ability to discover the exact career you were meant to have by trying different roles, industries, technologies even locations, right within IBM. No other company gives you the career opportunities like IBM.
A company with a progressive and inclusive heritage based on leadership and a history of taking stands on things that matter.

About IBM

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-10 Expires: 2019-09-09

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Professional Services Engineer - Trusteer

Cambridge, MA 02139

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