14 days old

Production Support

Lancaster, PA 17601
  • Job Code
  • Payrate
    $80,000 To $90,000

Job Description:

  • Assist/Lead in driving the effort to limit customer impacting incidents on a Tier 3 Support team
  • Manage incidents impacting our external & internal customers. This entails driving towards a safe & quick resolution of service availability
  • Effectively communicate impact & status of incidents externally & internally
  • Help with the RCA development and review process after each incident. This entails the documentation of what, when, why, learnings and the planned long-term resolution
  • Work with the development team to improve and/or correct the processes or technical shortcomings which lead to the incident. Some activity may be owned long-term by the Support Engineer, while other application-specific changes may be transitioned to another development team.
  • Develop code fixes to address issues identified during incidents
  • Help refine the process to ensure the above responsibilities are completed with success

Required Skills

Skills and Qualifications Required:

  • Intensely customer-focused, with passion for protecting customers
  • Exceptional bias for action - willing to move quickly and decisively to resolve an incident.
  • Strong attention to detail - ensuring processes are followed and root cause remediation is planned and executed for each issue, and that actions are fully documented.
  • Critical thinker with the vision to work both tactically and strategically.
  • Exceptional verbal and written communication skills - ability to modify communication style to match the appropriate level of the audience targeted, with strong understanding of the impact of a message on the organization or customer.
  • Previous Support/Incident Management experience is required
  • Experience supporting a client-facing web application is preferred
  • Experience working with Operations, Development and QA teams is preferred
  • Strong Technical and Troubleshooting Skills
  • Experience developing web applications utilizing C#, ASP.NET, Javascript, HTML5
  • Understanding of Microsoft Web Platform Technology, REST APIs and ASP.NET WebAPI
  • Experience with writing and executing unit tests
  • Bachelor degree and with 2-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.


  • Engineering

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Production Support

Randstad Technologies
Lancaster, PA 17601

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Lancaster, PA

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