11 hours
2017-11-202017-12-18

Production Support Analyst

Philadelphia, PA 19103
  • Job Code
    585958

We are hiring for a Lead Production Support Analyst in Philadelphia, PA, 19103.



  • Identify and lead the implementation of creative process and technology solutions within the team
  • Provide mentorship and team development opportunities
  • Assist in representing Production Support Analyst to the organization ensuring that high-availability and the ability to identify customer-facing issues is included in the development or deployment of new products and services.
  • Identify and recommends opportunities for "clean-slate" process improvement with regards to incident management, fault monitoring, triage procedures and issue escalation
  • Develop procedures for incident triage and management, metric and measure creation, management and administration of monitoring tools
  • Oversee the timely execution of scheduled and repeatable processes such as periodic system validations, daily triage, system monitoring and event log management
  • Work with architecture, development and engineering teams to identify root cause for recurring incidents and create an action plan for resolution.
  • Monitor systems and services for most efficient operation, identifying fault conditions as well as opportunities for further optimization
  • Maintain escalation and contact lists for mission critical systems and services

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Production Support Analyst

Randstad Technologies
Philadelphia, PA 19103

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Production Support Analyst

Randstad Technologies
Philadelphia, PA
US

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