11 hours

Production Support Analyst

Philadelphia, PA 19103
  • Job Code

We are hiring for a Lead Production Support Analyst in Philadelphia, PA, 19103.

  • Identify and lead the implementation of creative process and technology solutions within the team
  • Provide mentorship and team development opportunities
  • Assist in representing Production Support Analyst to the organization ensuring that high-availability and the ability to identify customer-facing issues is included in the development or deployment of new products and services.
  • Identify and recommends opportunities for "clean-slate" process improvement with regards to incident management, fault monitoring, triage procedures and issue escalation
  • Develop procedures for incident triage and management, metric and measure creation, management and administration of monitoring tools
  • Oversee the timely execution of scheduled and repeatable processes such as periodic system validations, daily triage, system monitoring and event log management
  • Work with architecture, development and engineering teams to identify root cause for recurring incidents and create an action plan for resolution.
  • Monitor systems and services for most efficient operation, identifying fault conditions as well as opportunities for further optimization
  • Maintain escalation and contact lists for mission critical systems and services


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

Production Support Analyst

Randstad Technologies
Philadelphia, PA 19103

Share this job

Production Support Analyst

Randstad Technologies
Philadelphia, PA

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast