11 days old

Production Support Analyst

McLean, VA 22102
  • Job Code

Job Summary: Supports the company Application monitoring, Mainframe and Unix/Linux Job Runs, Conducts Monitoring via Spectrum and Sitescope, using technical knowledge and triage skills to validate alarms/alerts, attempt restoration via KB onhand information or escalation to L2 Support. Position is staffed 24x7x365. Weekends and Holidays are staffed. Position is shift-based and classified as Essential.


- Monitoring:

- 24/7 support of JobTrac & AutoSys Monitoring (automated job scheduling tools JobTrac for the mainframe and AutoSys for the distributed platforms) they set up jobs to run automatically for any failed jobs

- Mainframe monitoring

- Ad-hoc approvers list referencing for Ad-hoc request

- Providing support for production incidents and following process and procedures to resolve incidents

- Application, Network & Infrastructure monitoring. Requires some SME support around production monitoring. The OC performs level one technical support following a documented process to review the incident and attempt to resolve if possible. If no, incident is escalated to level two

- Execution:

- 24/7 supports of JobTrac and AutoSys execution

- DCU (data correction) execution

- Ad-hoc request executions (one time, could be production related)

- Special requests (execute commands on a server for a specific process)

- Mainframe tape functions and issue handling, per detailed combination of process and guidelines; i.e. "runbook".

- Application and Reporting:

- 24/7 support of Start/Stop production applications through AutoSys (for ad hoc requests including manual intervention if necessary)

- Termination of hung production processes

- Command line start/stop, log files cleaning, and special command line requests including file changes, file copy, file moving, and smoke testing production applications. Escalation to level two as needed.

- Incident Management reporting, daily activities reporting (includes managing and sending out reports), DCU turnover reporting for all executed and pending DCU's, Mainframe tape management reporting, and QA/QC reporting. Reports are created on incident failures and scheduled activities, analysis of events and recording of events during the shift. Regular/recurring reports are passed along without analysis.

- Requires some network knowledge in network protocols such as TCP/IP and DNS, DHCP.

- Quickly restore service during system outages, provide troubleshooting support with team members, assist with proactive problem prevention, and escalate technical details to technical lead and/or to vendor support.

- Write technical documentation, operational procedures, systems documentation and Incident and problem communications and reporting.

Required Skills:

- Minimum 1 year ticketing system experience

- Basic knowledge of software and hardware;

- Demonstrated experience in some of the following:

o Networks - Enterprise monitoring via CA Spectrum, HP Ovenview, and or Netcool.

o ServiceNow Ticketing Application

o Wintel Administration

o Linux Platform

o Mainframe Platform

o Job Scheduling

o Microsoft Suite Tools

o Cloud Technology

o Disaster Recovery Support

o Certifications: ITIL, A+ and Network +

Preferred Skills:

- Knowledge of Mainframe & Scheduling packages: Autosys, CA7, JOBTRAC, Maestro, or Control-M for job execution/monitoring. Responsible for first level call resolution for Distributed and Mainframe systems.

- Working knowledge of Database systems

- Working knowledge of Middleware systems

- UNIX scripting

- Some College is preferred but not required.


  • Administrative / Clerical

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Production Support Analyst

Randstad Technologies
McLean, VA 22102

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Randstad Technologies
McLean, VA

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