14 days old
2018-06-082018-07-06

Production Support Analyst

Austin, TX 78746
  • Job Code
    626137
  • Payrate
    $60,000 To $70,000

One of our Austin clients is looking to add a Production Support Analyst to their growing team. This role will be responsible for maintenance, support and operations of the company's primary software system.

Key Areas of Responsibility

- Software release

- Tier 2 trouble ticket resolution

o Defect verification, triage and prioritization

- Production monitoring

o Software batch processing verification

o Database replication and network monitoring

o Software deployment control and verification

- Work hands on with infrastructure and integration teams and vendors to research, diagnose, troubleshoot and identify solutions to resolve issues in our production systems.

JOB REQUIREMENTS

Critical and Essential Tasks

- Report weekly on frequency of production issues relating to systems and detect patterns due to system gaps.

- Communicate effectively throughout the organization to initiate or improve process relating to support systems.

- Produce process documentation, and development training materials.

Requirements

Experience

- 3+ Years' Service Desk or Operations Support role

- 3+ Years' experience in a business-critical, multi-location, retail production support environment.

- 3+ Years' experience supporting multi-tier Application

Education

- Bachelor's degree or equivalent from a four-year college or university in a technology related field such as computer science or information systems.

Job-Specific Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform the critical tasks listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the critical tasks.

- Experience with a help desk software platform.

- Experience using issue tracking tools such as Jira

- Experience with a network management system such as SolarWinds

- Experience with notifications systems such as PagerDuty or xMatters

- Experience with job scheduling software such as UC4.

- A testing background is helpful but not required.

- Ability to explain technical concepts to a non-technical audience; experience working with customers and staff possessing a wide range of technical expertise is required.

  • Proven ability to exercise independent judgment and take action.
  • Strong customer service orientation
  • Proven ability to effectively prioritize and execute tasks

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Production Support Analyst

Randstad Technologies
Austin, TX 78746

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Randstad Technologies
Austin, TX
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