1 day old

Product Support Representative

San Antonio, TX 78249
  • Job Code
    580669
  • Payrate
    $22,880 To $22,880

A client of ours in San Antonio, Texas is seeking a Product Support Representative for a contract-to-hire position. This person will be responsible for learning the client's technology products and resolving customer issues via phone, chat, and email. Additional responsibilities include:


-Act as a point of contact for external customers, provide professional and prompt service


-Troubleshoot and resolve issues with client's products


-Track and document all customer interactions in company's CRM


-Escalate unresolved issues to the next level of assistance


-Meet appropriate service level expectations


Qualifications:


-Possess an interest in information technology, or media production


-Possess an awareness of how technology works


-Proven success in a customer service role with a minimum of 1 year experience


-Ability to troubleshoot, think critically, and learn client's products


A client of ours in San Antonio, Texas is seeking a Product Support Representative for a contract-to-hire position. This person will be responsible for learning the client's technology products and resolving customer issues via phone, chat, and email. Additional responsibilities include:


-Act as a point of contact for external customers, provide professional and prompt service


-Troubleshoot and resolve issues with client's products


-Track and document all customer interactions in company's CRM


-Escalate unresolved issues to the next level of assistance


-Meet appropriate service level expectations


Qualifications:


-possess an interest in information technology, or media production


-proven success in a customer service role with a minimum of 1 year experience


-ability to troubleshoot, think critically, and learn client's products

Categories

  • Information Technology

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Product Support Representative

Randstad Technologies
San Antonio, TX 78249

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Product Support Representative

Randstad Technologies
San Antonio, TX
US

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