3 days old

Product Support Analyst

Bellevue, WA 98004
  • Job Code
    579302
  • Payrate
    $15 To $20

Product Support Analyst


Our client is seeking a person who will provide superior and timely support to resolve complex issues reported by our customers. The successful individual in this role is detail-oriented, highly skilled in problem solving, and can work in a fast-paced environment.


What you'll be doing:



  • Provide support for all supported Systems issues across both production and test environments.
  • Provide technical support and troubleshooting for customers via email, phone, and web conferencing.
  • Manage customer support request through our support ticketing system.
  • Actively contribute to the ongoing development of the support knowledgebase.
  • Diagnose and solve complex software, hardware, and networking issues.
  • Continuous improvement and training/knowledge transfer towards becoming subject matter expert for multiple applications.
  • Partner with clients and help them optimize their use of our clients software.
  • Act as the primary technical liaison between customers and other teams to resolve issues.


What's needed:



  • 2+ years' experience in an organized software support environment, preferably Tier I/II Support.
  • Strong passion and desire for application support as well as process improvement.
  • Excellent customer service skills.
  • High level of written and verbal communication skills; ability to document ideas concisely and quickly.
  • Good understanding of SDLC methodology and principles.
  • Configuration and experience with virtual environments (VMware, Hyper-V, VirtualBox).
  • Strong understanding of relational databases, networking, server set-up, and administration.
  • BA/BS degree in CS or technical degrees; equivalent work experience will also be considered.


Optional Pros:



  • Microsoft Certification, MCSE preferred or Windows 10 MCSA.
  • Linux experience / Unix experience preferred.
  • In depth knowledge of MS-SQL/Oracle and ability to understand and modify existing SQL queries and/or creation of new SQL queries.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Product Support Analyst

Randstad Technologies
Bellevue, WA 98004

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Product Support Analyst

Randstad Technologies
Bellevue, WA
US

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