19 days old

Product Solutions Support Management - Apps Systems Engineer 5

Shoreview, MN 55126
  • Job Code
Job Description

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Job Overview

This Application Support Engineer will work as part of the Product Solution Support Management group that will be responsible for patch identification and validation of all of the products owned by the APCoE. This group consists of highly technical subject matter experts (application system engineers) that will also develop and document deployment approach and game plans for product patches and upgrades as well as provide technical product support to application or execution teams as appropriate.

As an ASE the candidate will act as the liaison with Wells Fargo product owners and/or vendor. The person in this role will actively engage various personnel to ensure that product vulnerabilities are quickly identified, communicated to our partners, and that solutions are created and delivered in a timely manner. This role will also shape how our current and future product offerings are serviced and secured within new and emerging application environments. In addition, the position participates in Implementation Management and Vulnerability Operations teams on security and compliance related matters as they arise. Work with internal Information Security teams to identify, analyze, and share correlated and enriched threat Intel to assist incident response and threat detection, allowing faster time to action.

Job Functions

  • Monitor various information sources to identify new cybersecurity threats and assess against our products and solutions.
  • Work with Product Engineering teams to report, track and resolve security vulnerabilities
  • Gather and evaluate cyber threat business intelligence requirements for the LOBs by having regular discussions with key line of business personnel (e.g. operational risk personnel, technology managers, information security leaders, etc.).
  • Collaborate with various WF organizations on all manner of security and compliance related business matters
  • Troubleshooting complex software application issues. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application product server setup, database management, data analysis, standalone/embedded products, and third party (vendor supported) products.
  • Meet regularly with support and development teams to gather feedback and requirements
  • Develop programs and strategies to improve our security compliance
  • Research, define solutions, and provide remediation instructions for vulnerable products
  • Provide technical support, troubleshoot, and document solutions during emergency vulnerabilities
  • Maintain vulnerability solutions and remediation documentation
  • Required Qualifications

    7+ years of application development and implementation experience5+ years of technical experience in systems administration, networking, or information security5+ years of experience delivering complex enterprise wide information technology solutions

    Desired Qualifications

    Good verbal, written, and interpersonal communication skillsKnowledge and understanding of LinuxKnowledge and understanding of desktop and Windows server operating systemsKnowledge and understanding of technology software: development and life cycle (SDLC) methodologyExperience supporting or directing offshore teamsAdvanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skillsAbility to identify and manage complex issues and negotiate solutions within a geographically dispersed organizationSplunk experienceKnowledge and understanding of information security operationsKnowledge and understanding of threat analysis and assessment of potential and current information security risk/threatsKnowledge and understanding of information security technologyKnowledge and understanding of information security principles, policies, and proceduresAbility to execute in a fast paced, high demand, environment while balancing multiple prioritiesAbility to communicate effectively, in both written and verbal formats, with senior executive-level leadersStrong analytical and technical skillsAbility to work effectively, as well as independently, in a team environmentAdvanced problem solving and technical troubleshooting capabilitiesStrong attention to detail and accuracy skills

    Other Desired Qualifications
  • Prior experience supporting enterprise class hardware or software solutions.
  • Understanding of software product functionality on servers and desktops (such as Microsoft, Oracle, Adobe, Apache, IBM, etc.)
  • Preferred experience with HPSA automation or scripting languages (such as PowerShell, Python, VB scripts, etc.)
  • Job Expectations

    Flexibility to work in a 24/7 environment, including weekends and holidays

    Street Address

    MN-Shoreview: 1801 Parkview Dr - Shoreview, MNAZ-Chandler: 2600 S Price Rd - Chandler, AZIA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IAIA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IAMN-Minneapolis: 255 2nd Ave S - Minneapolis, MNMO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MONC-Charlotte: 401 S Tryon St - Charlotte, NCNC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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    Product Solutions Support Management - Apps Systems Engineer 5

    Wells Fargo
    Shoreview, MN 55126

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    Wells Fargo
    Shoreview, MN

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