7 days old

Product Operations Specialist

Mountain View, CA 94043
  • Job Code
  • Payrate
    $34 To $41

Overall Responsibilities:

- Run product operations projects that help improve the overall user product experience

- Help manage support systems and processes to ensure that they run smoothly

- Run queries to proactively detect consumer problems on the platform

- Follow pre-defined (as trained) support procedures and policies

- Work in a fast-changing, fast-paced workplace

- Effectively and judiciously escalate issues with clear communication

- Document all call information accordingly to standard operating procedures

- Provide phone, email and chat concierge service and support to resolve consumer problems

Top 3 Daily Responsibilities:

- Publish and quality check business profile data on the platform

- Evaluate and analyze consumer and partner interactions on the platform

- Deliver best-in-class customer support for both consumers and providers on the Local Services platform

Required Skills:

- Bachelor's degree in any field

- 1-2 years of experience in project management

- 1 year of experience analyzing and categorizing consumer data for reporting.

- 1 year of experience using spreadsheet programs for data entry as well as reporting

- Excellent written and verbal communication skills

- Ability to handle and prioritize multiple tasks

- Enjoy the challenges of working with a wide variety of people.

- Have a strong desire to learn continually and grow professionally.

- Are driven to master the products they're supporting/offering.

- Ability to work quickly and efficiently.

- Enthusiastic consumer digital technology/media user -- prefer personal use of Google products

- Strong interpersonal skills; pleasant phone manner

Nice to Have:

- Intermediate to Advanced spreadsheet experience is a plus (formulas, dashboards, charts, pivots and analysis)

- Experience with large data sets and creating reports on key metrics

- Experience in/comfort with a role with a degree of ambiguity, requiring independent analysis and action


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Product Operations Specialist

Randstad Technologies
Mountain View, CA 94043

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Product Operations Specialist

Randstad Technologies
Mountain View, CA

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