7 days old
2018-05-152018-06-12

Product Operations Specialist

Mountain View, CA 94043
  • Job Code
    621205
  • Payrate
    $34 To $41

Overall Responsibilities:


- Run product operations projects that help improve the overall user product experience


- Help manage support systems and processes to ensure that they run smoothly


- Run queries to proactively detect consumer problems on the platform


- Follow pre-defined (as trained) support procedures and policies


- Work in a fast-changing, fast-paced workplace


- Effectively and judiciously escalate issues with clear communication


- Document all call information accordingly to standard operating procedures


- Provide phone, email and chat concierge service and support to resolve consumer problems


Top 3 Daily Responsibilities:


- Publish and quality check business profile data on the platform


- Evaluate and analyze consumer and partner interactions on the platform


- Deliver best-in-class customer support for both consumers and providers on the Local Services platform


Required Skills:


- Bachelor's degree in any field


- 1-2 years of experience in project management


- 1 year of experience analyzing and categorizing consumer data for reporting.


- 1 year of experience using spreadsheet programs for data entry as well as reporting


- Excellent written and verbal communication skills


- Ability to handle and prioritize multiple tasks


- Enjoy the challenges of working with a wide variety of people.


- Have a strong desire to learn continually and grow professionally.


- Are driven to master the products they're supporting/offering.


- Ability to work quickly and efficiently.


- Enthusiastic consumer digital technology/media user -- prefer personal use of Google products


- Strong interpersonal skills; pleasant phone manner


Nice to Have:


- Intermediate to Advanced spreadsheet experience is a plus (formulas, dashboards, charts, pivots and analysis)


- Experience with large data sets and creating reports on key metrics


- Experience in/comfort with a role with a degree of ambiguity, requiring independent analysis and action

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Product Operations Specialist

Randstad Technologies
Mountain View, CA 94043

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Randstad Technologies
Mountain View, CA
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