9 days old
2018-01-132018-02-10

Product Operations Specialist

Mountain View, CA 94043
  • Job Code
    595991
  • Payrate
    $33 To $40

Strong Preference for Data Entry Experience!!!


Product Operations Specialist for Google Home Services


Project Overview:


The Local Services by Google Scaled Sales & Onboarding team works with other Google sales teams and external parties to sign up and onboard end clients to the Local Services ads platform.


About the product: Local Services by Google is a new product that helps match and connect consumers with home service professionals, like locksmiths, plumbers, house cleaners and handymen. Consumers can search among the qualified, background-checked professionals on our platform, and find profile info, ratings and reviews for each.


Overall Responsibilities:


Create Local Services ads profiles and manage the onboarding process in a timely and efficient manner


Follow predefined support procedures and policies


Work in a fast-changing, fast-paced workplace


Effectively and Judiciously escalate issues with clear communication


Document all call information accordingly to standard operating procedures


Provide phone, email and chat concierge service and support to resolve consumer problems


Top 3 Daily Responsibilities:


Very information and create profiles in product tool tool based on agency/partner submissions


Update and maintain provider information and status within CRM and profile tool


Maintain regular communication with partners/agencies and relevant Google points of contact (both within Local Services and general sales teams)


Required Skills:


Bachelor's degree in any field or equivalent


1-2 years of experience in project management


1 year of experience using spreadsheet programs for data entry as well as reporting


Excellent written and verbal communication skills


Ability to handle and prioritize multiple tasks


Enjoy the challenges of working with a wide variety of people


Have a strong desire to learn continually and grow professionally


Are driven to master the products they're supporting/offering


Ability to work quickly and efficiently


Enthusiastic consumer digital technology/media user -- prefer personal use of Google products


Strong interpersonal skills; pleasant phone manner


Nice to Have:


Previous experience in startups

Categories

  • Information Technology

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Product Operations Specialist

Randstad Technologies
Mountain View, CA 94043

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Randstad Technologies
Mountain View, CA
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