7 days old
2018-01-092018-02-06

Procurement Systems Analyst

Houston, TX 77056
  • Job Code
    590946
  • Payrate
    $65 To $71

The resource needs to have the following experience and skills:


1. Assessing commodities and spend that is Card eligible/data analysis (3+ years);


2. Project management experience (3+ years);


3. P Card program deployment and administration experience (3 years);


4. Supply Chain experience (5 years);


5. Excellent interpersonal and written communication skills;


6. Capability to manage several tasks and deliverables in a dynamic environment;


7. Must be a nice person


Primary Focus: Key responsibility of this position is to provide front line Tier 1 support to corporate card holders/travelers/travel arrangers through a call center environment. Specific accountabilities include fielding inquiries, researching & resolving card holder issues, utilizing the case management system. Customer service and accuracy are a key parts of this role therefore; the individual must have a pleasant persona, professional appearance and behavior. Confidentiality and security of information is a key criterion.


Specific Accountabilities:


- Provide exceptional customer service in handling general/standard Tier 1 corporate cardholder/traveler/travel arranger inquiries, providing assistance to those experiencing problems and issues with card transactions, travel arrangements or expense claim processing.


- Catalogue calls and issues in the case management system


- Assist employees in reconciling past due balances by reviewing online credit card statements and expense reports.


- Assist employees in disputing duplicate and fraudulent charges with credit card providers.


- Receive and process corporate card applications, checking for correctness and completeness.


- Report lost/stolen corporate credit cards to credit card providers.


- Update employee information in credit card provider sites i.e., address updates and cancelling corporate cards of terminated employees.


- Work closely with the iExpense System Administrator and Accounts Payable departments in investigating payment errors, and locating missing receipt packages.


- Assist the Corporate Card Analyst in the preparation of email notifications to employees with unexpensed transactions, delinquent accounts and credit card cash withdrawals.


- Managing the P card analyst, who is the support staff of the program


- Facilitates the application and training process for cardholders


- Resolves P Card related issues with cardholders


- Works with accounts payable to ensure payment to P Card provider


- Update and maintain P Card policies and procedures


- Reviews and takes corrective action on monthly GL account validation exception reports


- Assists internal audit during P Card program audits


- Distribute regular P Card communications to cardholders, and implement P Card program to business units that do not currently have one.


- Assists in the improvement and other projects as needed to corporate shared services.


- Deliver cost savings and compliance with corporate goals.


- Interface with Legal Department to review and enhance the contracting process.


- Develop and mentor staff to build bench strength supporting company growth.


- Responsible for direct management of team, including budgets, staffing issues, resource allocation, and vendor relationships.


- Conducts employee performance reviews, coaching and mentoring, and career development. Other supporting duties as requested.


Typical Qualifications for this job:


- Previous experience with credit card programs, travel programs, banking, call center/customer service considered an asset.


- Strong PC skills, particularly a strong knowledge of various computer software packages such as Word, Excel, PowerPoint, Email and vendor online applications (e.g. [email protected], BMO Online).


- Previous experience with Oracle iExpense or other expense management systems would be a definite asset.

Categories

  • Information Technology

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Procurement Systems Analyst

Randstad Technologies
Houston, TX 77056

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Randstad Technologies
Houston, TX
US

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