7 days old

Procurement Systems Analyst

Houston, TX 77056
  • Job Code
  • Payrate
    $65 To $71

The resource needs to have the following experience and skills:

1. Assessing commodities and spend that is Card eligible/data analysis (3+ years);

2. Project management experience (3+ years);

3. P Card program deployment and administration experience (3 years);

4. Supply Chain experience (5 years);

5. Excellent interpersonal and written communication skills;

6. Capability to manage several tasks and deliverables in a dynamic environment;

7. Must be a nice person

Primary Focus: Key responsibility of this position is to provide front line Tier 1 support to corporate card holders/travelers/travel arrangers through a call center environment. Specific accountabilities include fielding inquiries, researching & resolving card holder issues, utilizing the case management system. Customer service and accuracy are a key parts of this role therefore; the individual must have a pleasant persona, professional appearance and behavior. Confidentiality and security of information is a key criterion.

Specific Accountabilities:

- Provide exceptional customer service in handling general/standard Tier 1 corporate cardholder/traveler/travel arranger inquiries, providing assistance to those experiencing problems and issues with card transactions, travel arrangements or expense claim processing.

- Catalogue calls and issues in the case management system

- Assist employees in reconciling past due balances by reviewing online credit card statements and expense reports.

- Assist employees in disputing duplicate and fraudulent charges with credit card providers.

- Receive and process corporate card applications, checking for correctness and completeness.

- Report lost/stolen corporate credit cards to credit card providers.

- Update employee information in credit card provider sites i.e., address updates and cancelling corporate cards of terminated employees.

- Work closely with the iExpense System Administrator and Accounts Payable departments in investigating payment errors, and locating missing receipt packages.

- Assist the Corporate Card Analyst in the preparation of email notifications to employees with unexpensed transactions, delinquent accounts and credit card cash withdrawals.

- Managing the P card analyst, who is the support staff of the program

- Facilitates the application and training process for cardholders

- Resolves P Card related issues with cardholders

- Works with accounts payable to ensure payment to P Card provider

- Update and maintain P Card policies and procedures

- Reviews and takes corrective action on monthly GL account validation exception reports

- Assists internal audit during P Card program audits

- Distribute regular P Card communications to cardholders, and implement P Card program to business units that do not currently have one.

- Assists in the improvement and other projects as needed to corporate shared services.

- Deliver cost savings and compliance with corporate goals.

- Interface with Legal Department to review and enhance the contracting process.

- Develop and mentor staff to build bench strength supporting company growth.

- Responsible for direct management of team, including budgets, staffing issues, resource allocation, and vendor relationships.

- Conducts employee performance reviews, coaching and mentoring, and career development. Other supporting duties as requested.

Typical Qualifications for this job:

- Previous experience with credit card programs, travel programs, banking, call center/customer service considered an asset.

- Strong PC skills, particularly a strong knowledge of various computer software packages such as Word, Excel, PowerPoint, Email and vendor online applications (e.g. [email protected], BMO Online).

- Previous experience with Oracle iExpense or other expense management systems would be a definite asset.


  • Information Technology

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Procurement Systems Analyst

Randstad Technologies
Houston, TX 77056

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Randstad Technologies
Houston, TX

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