6 days old

Procurement Support Specialist (Japanese Speaking)

Petaling Jaya, Selangor 46200
  • Job Code
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities
To deliver best in class purchasing support of clients mission through partnership with our customers and a commitment to excellence, innovation, diversity and integrity.

Position Summary/Mission:
Provide end to end Source to Pay support to the clients/vendors with excellent quality, detailed resolution and a great customer experience.

Fundamental Components & Physical Requirements:
As an helpdesk practioner, the responsibilities include but are not limited to:
  • Gain end to end source to pay exposure to assist callers on any queries.
  • Have excellent knowledge of S2P policies, tools and client organization.
  • Ability to work under pressure with dependent teams to drive First call resolution, maintain ASA less than 30 seconds and call abandonment rate as specified with good CSAT
  • Maintain Average call handling time to understand the clients concerns and provide quick resolution.
  • Own, follow up and drive all customer queries to closure.
  • Maintain good scores on QA with a neutral accent, understanding the problem, providing accurate responses.
  • Fluent English with excellent written communication skills with e-mail etiquette
  • Drive projects to reduce incoming help requests.
  • Assist in training new team members on the role.
  • Supporting Regional Client: Japan

Background/Experience Desired:
  • Minimum 0-3 years experience in Supply or Operations Management
  • Prior experience with working effectively across different teams, processes and technologies to attain desired business, operational and compliance results.
  • Neutral accent with good grammar and very fluent in communication.
  • Good written English with e-mail etiquette.
  • Additional Language Skill Requirement: Fluent Japanese (Speak, Read & Write)


Required Professional and Technical Expertise
  • A Bachelors or Masters degree in any commerce discipline

  • Fluency In Communications Skills (both spoken and written)/ soft skills

Preferred Professional and Technical Expertise

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


  • Computers Software and Hardware
Posted: 2019-09-10 Expires: 2019-10-10

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Procurement Support Specialist (Japanese Speaking)

Petaling Jaya, Selangor 46200

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