3 days old

Printer Fleet Manager

Jackson, MI
  • Job Code

Job Details

Job Title
Printer Fleet Manager


The Printer Fleet Manager manages large-scale fleets of business document output devices (printers, copiers and fax machines) at an IMS customer location(s) with a focus to maximizing uptime, utilization and user satisfaction while minimizing costs. Assists others site team members in developing, implementing and managing ongoing site operations.


  • Monitors all facets of the fleet program to ensure that RICOH performance standards are maintained and client requirements (contracted service levels) are consistently met.
  • Engages RICOH and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur.
  • Acts as a supporting interface to outside contractors for management of performance issues
  • Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items
  • Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time.
  • Coordinates and tracks machine moves, machine removals and new machine installations.
  • Tracks machine lease expiration and/or projected end of service life dates, as required.
  • Manages the collection of periodic meter readings, including review and validation.
  • Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports
  • Acts as an advocate for the customer in all matters concerning the fleet and provides analysis, reporting and other support as required.
  • Conducts periodic client satisfaction surveys
  • Analyzes fleet printer utilization to ensure that each machine's capabilities match the requirements of its actual use.
  • Reports on monthly basis to customer and RICOH management concerning progress and performance versus program plan
  • Provides ongoing feedback for further program development, enhancement, correction and deployment of program.
  • Makes recommendations for machine deployment, machine replacement, user training, etc.
  • Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends.
  • Conducts implementation of national launch programs/processes including field training.
  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

  • 4-year college degree or equivalent work experience required.
  • Marketing, Sales or Financial Accounting experience a plus.
  • Minimum of 2 years project/program management experience and a track record of success in customer service.
  • Prior experience managing large-scale fleet implementations a plus.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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Printer Fleet Manager

Ricoh USA
Jackson, MI

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Ricoh USA
Jackson, MI

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