4 days old
2018-07-112018-08-10

Print Support Specialist

Dallas, TX
  • Job Code
    18-04292

Job Details

Job Title
Print Support Specialist
Description

POSITION PROFILE

Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and RICOH are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.

JOB DUTIES AND RESPONSIBILITIES

  • Daily support of network and workstation printers
  • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary
  • Keeps the customer up to date on the progress of problem resolution
  • Provides end users with detailed remote access knowledge and documents complete trouble shooting information
  • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
  • Responsible for on-site hardware & consumables inventory
  • Responsible for printer procurement as required by the customer
  • Responsible for printer hot swap inventory
  • Documents and reports all fleet meter reads
  • Maintains printer fleet tools/databases

QUALIFICATIONS (Education, Experience, and Certifications)

  • Typically requires:
  • High School Diploma (or equivalent) with additional education preferred
  • IT Help Desk Support experience (application & hardware support)
  • Technical Training & Certifications: HP Certifications

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Shift
1st
City
Dallas
State
TX
Req Number
18-04292

Categories

Industry

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Our mission is to imagine change, to create something different, something better — to deliver smarter ways to work. For nearly 80 years we've been transforming the way people work with breakthrough technologies, products and solutions that help businesses grow. And with our drive for innovation, creativity and ingenuity, we'll continue to help you create a blueprint for success.

We inspire our employees to think, create and imagine.

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Print Support Specialist

Ricoh USA
Dallas, TX

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Dallas, TX

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