21 days old

Post Market Surveillance Consultant

Andover, MA 01810
  • Job Code
    706495
  • Payrate
    $45 To $50
job summary:
  • Handles the receipt, processing, monitoring, and reporting of product defect complaints
  • Makes MDR determination, investigate document the all activities creating the summaries of the investigation.
  • Documents product complaints into the database for trending and analysis and ensured the complaint process was completed in accordance with corporate procedures, follow the complaint file all the way until completion.
  • Develops professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Interfaces with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations, including the retrieval of product samples and or durable equipment retrieval for evaluation, ensures that complaints from multiple sources are tracked.
 
location: Andover, Massachusetts
job type: Contract
salary: $45 - 50 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Determines product and incident complaint codes based on the master symptom code severity list.
  • Applies knowledge of device regulatory requirements in order to support the Post Market Clinical Surveillance reporting process and evaluates complaints for reporting, partners with other departments to resolve product problems and provides feedback to customers as needed, assists with review of the timely coding of completed investigations, closure of all complaint files, and ensures that all pertinent information is contained consistently and uniformly within the file prior to closure.
  • Performs queries to provide complaint data and ad hoc trend analysis on reported product problems/complaints. Reviews and complies with the all applicable company policies and procedures, local, state, and federal laws and regulations.
 
qualifications:

Minimum 6 years professional experience

Bachelors / Masters's degree or equivalent

 
skills:
  • team player
  • excellent communication skills, both written and oral
  • Problem-solving and strategics planning ability
  • Analytical skills
  • ability to be flexible
  • the ability to cope with pressure and challenges

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Posted: 2019-08-26 Expires: 2019-09-23

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Randstad Technologies
Andover, MA 01810

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