3 days old

People Manager for Platform Management Services

Wrocław, Woj. Dolnośląskie 50-075
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
  • Ensure that service delivery and customer satisfaction for Digital Workplace Services is kept
  • Meet Service Level Objectives (SLO) and Service Level Agreements (SLA)
  • Establish clear performance expectations and hold people accountable for results
  • Track, report and resolve quality issues impacting the client
  • Coordinate root cause analysis for service delivery defects
  • Foster for continual improvement of delivered service to grow
  • Focus on each employee and coach them through one-on-one discussions over performance, salary, short and long-term work assignments
  • Facilitate employee development through skills assessment implementation; ensure that skills are available to meet current/future business needs.
  • Provide counsel to employees on training/education opportunities that best meet their career goals.
  • Conduct department meetings and communicate all relevant company and personnel-related information to employees
  • Coordinate on employee hiring and exit

Required Technical and Professional Expertise
  • Experience in people management, at least 1 year,
  • Bachelor's degree
  • Customer-focused approach
  • Good troubleshooting and problem-solving skills
  • Excellent written and oral communication skills
  • Skilled in conflict resolution
  • Fluent in English,
  • The office software experience is required

Preferred Technical and Professional Expertise
  • Technical education would be an additional asset
  • 3+ years of experience in a similar role
  • Leading 20+ teams
  • Experience of Digital Workplace Services \\ Workplace Modernization Services

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-09-19 Expires: 2019-10-19

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People Manager for Platform Management Services

Wrocław, Woj. Dolnośląskie 50-075

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