1+ months

Pega Systems Support Analyst - Systems Support Analyst 5

Flagstaff, AZ 86004
  • Job Code
Job Description

We offer a unique opportunity to be an integral part of a strategic initiative to deploy an industry- leading solution to claims processing for one of the largest financial institutions in the world. You will have the opportunity to work as part of a very dynamic and talented team, in a collaborative, creative, and fast-paced environment where your contributions are recognized and rewarded. You will work on Business Process Management solutions using current PegaSystems releases, while developing a platform that is capable of supporting multiple case management business needs across the enterprise. You will get exposure to building an enterprise solution that has a deliberate focus on reusability, with significant career growth opportunities tied to the success and expansion of the product.

The Case Management and Workflow Technology group is a PegaSystems-based technology team, with successful Pega-based solutions implemented throughout the enterprise, covering multiple lines of business. The growth in business need for automated case management solutions has continued to rise, as our partners look for robust/reliable solutions that can be quickly delivered. Thus, our team is engaged with consulting, prototyping, design, development and support of BPM solutions that reach across multiple business divisions and disciplines.

This (SSA5) position will have the responsibility for driving these solutions through the design, configuration, deployment and support phases of the individual projects. This role will be accountable for leading our delivery efforts related to system administration, application and platform support and overall best practices. You will be supported by recognized subject matter experts that are already part of our application team..

Required Qualifications

  • 6+ years of systems support analysis experience
  • 3+ years of Pega experience

Desired Qualifications

  • Experience supporting an enterprise-level environment
  • Ability to interact effectively at varying levels of the business and technical organizations; including management
  • Strong team or technical leadership experience
  • Excellent verbal, written, and interpersonal communication skills
  • WebSphere experience
  • UNIX experience
  • Oracle experience

Other Desired Qualifications
  • Experience with platform support needs in the Wells Fargo technology environment
  • Thorough understanding of the architecture/environment needs of Pega Systems-based applications
  • Demonstrated ability to support the production needs of a Pega-based application
  • Experience successfully collaborating with Pega developers and business partners on support needs and/or best practices
  • Pega Systems application experience in the financial services industry
  • Experience with various Pega Systems-based tools/utilities (e.g. DCO, PMF, AES)
  • Production support experience with large-scale, high-volume applications
  • Experience with of Pega installs, upgrades, and configurations

Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
NC-Charlotte: 401 S Tryon St - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



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Pega Systems Support Analyst - Systems Support Analyst 5

Wells Fargo
Flagstaff, AZ 86004

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Pega Systems Support Analyst - Systems Support Analyst 5

Wells Fargo
Flagstaff, AZ

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