1 day old
2018-01-172018-02-14

PC Refresh Build / Deployment Technician

Lewisville, TX 75067
  • Job Code
    594603
  • Payrate
    $21 To $26

Responsibilities



  • Builds (images) PC hardware for end users including laptops and desktops
  • Deploys new hardware to end-users including backup and transfer of end-user data and files from old PC to replacement PC
  • Diagnose software and hardware errors and compatibility issues to provide post deployment support when needed
  • Understands McAfee encryption and USMT file transfer
  • Provide a very high level of customer service while meeting agreed to weekly build and deployment targets while working in a dynamic, complex environment. Documents upgrade requests thoroughly in Service now and associated asset assignment and inventory management
  • Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers
  • Adheres to Desktop and End User Computing processes, procedures, policies, and job aids
  • Provides customer training and knowledge documentation.
  • Availability and flexibility to work outside standard 8-5 business hours and on Saturday as part regular shift


Required Skills



  • Ability to interact with business end-users at all levels of the organization, Project Coordinator, and end-user back-office provisioning team
  • Works independently on moderately complex problems
  • Able to perform with little instruction on day-to-day operations and general instruction on new assignments from management
  • CMDB, SCCM, Service Now knowledge, USMT
  • Possess a friendly, can-do and mature attitude focusing on great customer service
  • Excellent written and verbal communication skills
  • 2 years previous level one or customer service experience
  • Reliable, dependable, and skilled deployment and migration technician
  • Experience in end-user support within a financial service environment preferred
  • Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking
  • Experience with current desktop, laptop, peripheral technologies.
  • Experience with imaging machines
  • Experience utilizing client remote control solutions.
  • Physical ability to lift 30-50lbs on a daily basis


Desired Skills



  • AA Information Technology or technical institute degree / certificate in Computer Science or the equivalent combination of education, technical designations and work experience
  • Approximately 5 to 7 years of related experience in IT functions
  • Strong knowledge of IT and engineering and its role in supporting business applications
  • Always intrigued by how things are done. Questioning and challenging status quo

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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PC Refresh Build / Deployment Technician

Randstad Technologies
Lewisville, TX 75067

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PC Refresh Build / Deployment Technician

Randstad Technologies
Lewisville, TX
US

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