19 days old
2017-11-012017-12-01

PC/LAN Analyst 3

Des Moines, IA
  • Job Code
    5366837-1
Job Description

Our Team Member Technology Configuration Center is looking for PC/LAN Analyst. The Config Center is a high production computer production facility.

Job duties/responsibilities:

  • Provides PC/LAN support.
  • Uses specified systems and diagnostic tools to troubleshoot desktop, laptop, and peripheral hardware, software, applications, operating systems and related network problems for individual users and resolves basic to moderately complex issues or escalates as needed.
  • Completes work orders and move/add/change requests with general direction, including patches, upgrades, software deployments, installations, repairs and preventive maintenance on desktops, laptops, servers and related systems and completes documentation.
  • May assist in the installation and configuration of voice and data equipment.
  • Provides training and technical assistance to users.
  • Participates in testing, implementing, maintaining and controlling PC/LAN systems.
  • Understands BCP, quality, security and compliance requirements for supported area and analyzes the impact of technical alternatives on the systems environment.
  • Assists in testing the business continuation plan.
  • Involves daily high volume imaging of desktop and laptop computers in a fast paced environment for base configuration activities flowing through the Config center.
  • Boxing/un-boxing of computers and VOIP phones to prepare for imaging/configuration shipping on a daily basis.
  • Following established procedures to ensure order requests are being fulfilled accurately to include installing RAM, Hard drives, video cards, encryption software, etc. when requested as well as maintaining a high level of awareness with regards to security and quality control.

Work Location: 334 SW 8th Street, Des Moines, IA 50309

Work Hours: Monday Friday, 7 am 6 pm (Central Time Zone)



Required Qualifications

  • 3+ years of PC/LAN analysis experience
  • 1+ year of computer imaging experience



Desired Qualifications

  • Intermediate troubleshooting and problem solving skills with Windows XP and Windows
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to coordinate completion of multiple tasks and meet aggressive time frames
  • Excellent verbal, written, and interpersonal communication skills
  • Good analytical skills with high attention to detail and accuracy
  • Ability to follow policies, procedures, and regulations



Other Desired Qualifications
  • 1 year of MS office suite experience (Free form)
  • Demonstrated experience with Symantec DLO (Free form Text)
  • Inventory management. (Free form Text)
  • Strong PC skills (hardware and software), Windows, including Active Directory, and Internet Explorer. (Free form Text) MODIFIED removed XP
  • A+ Certification, Dell, HP, or Lenovo Hardware Repair Certifications (Free form Text)
  • Ability to follow processes and ask questions when process cant be followed (Free form Text)
  • 6 + months experience with Microsoft PowerShell scripting create and modify advanced scripts
  • Experiences troubleshooting Microsoft Server 2008 and 2012


Job Expectations

  • Ability to lift 40+ pounds



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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PC/LAN Analyst 3

Wells Fargo
Des Moines, IA

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PC/LAN Analyst 3

Wells Fargo
Des Moines, IA
US

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