16 days old
2018-01-042018-02-01

Partner Operations Support

Mountain View, CA 94043
  • Job Code
    594125
  • Payrate
    $34 To $40

The gTech Partners Search team is supporting exciting new search features for the Search Content team, including Entity Voice, Jobs, Voting and others in beta. We are ramping up support as our supported products continue to scale and launch multiple products in all supported International markets in 2018. Temp support will drive key, short-term strategic initiatives ?and will help establish the framework for a more mature and scalable solution.


Provide exceptional ongoing partner support. Troubleshoot, escalate and respond to product support requests from external partners and internal teams. Provide internal support for internal workflow applications and tools: troubleshoot and update accounts and internal applications based on partner and product needs. Communicate effectively with engineering and other technical groups to enhance products and resolve customer issues. Manage support queue and document common issues; triage and document inbound support questions and prioritize responses. Develop training materials and documentation.


Minimum Requirements


Bachelor's Degree in business, communications, or related field


Minimum 2 years experience with external partner support via email, phone, or video conference. Digital publishing knowledge preferred.


Must have great verbal and written communication skills and be able to work in a team environment with minimal oversight.


Can investigate and resolve partner and customer issues.


Strong critical thinking skills and being able to come up with creative solutions to address issues long term.


Ability to juggle multiple tasks at once


Adept at using mobile applications and browsers

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Partner Operations Support

Randstad Technologies
Mountain View, CA 94043

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Randstad Technologies
Mountain View, CA
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