17 days old
2018-05-102018-06-07

Ops Support Engineer

Kansas City, MO 64114
  • Job Code
    620337

The Operations Support Engineer is responsible for providing support for the organization's hardware and software as well as peripherals. Additionally, the position provides support for both proprietary as well as purchased software and hardware.


Job Duties:



  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Customer service focus in all aspects of daily duties
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems.
  • Logs and tracks calls using problem management database, maintains history records, problem documentation, as well as software and hardware inventories.
  • Installs hardware, software, and peripheral equipment.
  • Testing of software products in development
  • Prepares standard statistical reports, such as help desk incident reports.
  • Consults with programmers to explain software errors, recommend changes to programs, and assists in the identification of emerging technologies and products.
  • Calls software and hardware vendors to request service regarding defective products.
  • Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
  • Writes software and hardware evaluations and recommendations for management review.
  • Develops, writes and revises user training manuals and procedures.
  • Support the goals of the Information Systems Division and participate as a member of the Information Systems team.


Requirements:



  • High School Diploma with 4 or more years of experience supporting enterprise level hardware and software
  • Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment


Preferred:



  • Bachelor's or Associate's Degree in the Technology field
  • CompTIA, A+, Net+, Sec+ (must finish within the first year if not already earned)
  • Experience with ServiceNow
  • Bomgar Remote Control
  • Support of Citrix VDI and XenApp environment
  • SCCM Administration/MDT

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Ops Support Engineer

Randstad Technologies
Kansas City, MO 64114

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Ops Support Engineer

Randstad Technologies
Kansas City, MO
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