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Operations Technology - Technology Development Area Manager 1

Wells Fargo

Chandler, AZ
Job Code:
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Job Details

Job Description

This position will have primary leadership and accountability for implementing and supporting a comprehensive Pega Case Management/Business Process Management system called CEDARs. This will be a highly visible role collaborating with business leaders to develop strategy, drive technology decisions and provide leadership for building Pega Case Management/Business Process Management expertise and scaled solutions across Enterprise solutions, Operations and other lines of business.

Key responsibilities include:

Set strategic direction - development of Case Management/Business Process Management Strategy, roadmap, and approach

Lead effort to build Case Management/Business Process Management -centric platforms and services leveraging the CEDARs (BPM/Case Management Solution Framework) framework that Enterprise solutions and other potential businesses in the enterprise can leverage.

Participate as a key technology stakeholder and partner with the business stakeholders to develop the foundational strategy and deliver on key Case Management/Business Process Management capabilities.

Insure all aspects of a Technical Case Management/Business Process Management solution are implemented according to business needs while insuring the integrity of a reusable framework that can be leveraged across multiple business solutions.

Coordinate all Case Management/Business Process Management CEDARs technology activities

Synchronize with lines of business and Technical partners on best practices and optimal implementation and support strategies.

Communicate with executives and sponsors

Help develop and influence a centralized organization of resources supporting the Pega Case Management/Business Process Management systems and platforms

Build and maintain ongoing partnership with lines of business Chief Information Officer / Chief Technology Officers, Business operations, and Enterprise Teams

Help Development and ongoing enhancement of Case Management/Business Process Management Strategies, Roadmap, and Architectures

Partner with Business and Technology teams to drive and sustain Platform Optimization, processes, and governance

Drive technology decisions in the best interest of all constituent groups

Provide comprehensive consultation to the Enterprise Information Technology and Line of Business leadership and develop relationships with other functional areas within Enterprise Information Technology as well as Audit, Finance, Risk Management, etc.

Manage and allocate appropriate people and financial resources to ensure that projects are completed within committed time and budget and align with strategic objectives.

In addition this position will insure that all technical aspects of a successful, complex solution are delivered including:

Sufficient, knowledgeable and qualified development resources leveraging Pega Technology

Sufficient Business Systems Consultants who have expertise in both Case Management/Business Process Management and Pega Technology with and understanding of the business solution and business processes and can bridge the business needs with the technical solution.

Insures the proper SDLC methodology (Agile, Waterfall, Hybrid) is selected for project/effort

Has technical oversite insuring that the SDLC methodology is followed and optimized to achieve proper staffing of all technical components

Insures an optimized relationship between the technical staff and the business partners for whom the solution is being implemented

Insures the Quality Assurance (QA) testing approach is done effectively based on the SDLC methodology selected

Has expertise in and insures implementation of an Agile-like approach to the workflow solution

Accountable for insuring a Technically reusable CEDARs framework is upheld and enforced to insure optimal reusability ongoing

**Open to all locations, but Charlotte, NC; Minneapolis, MN and Chandler, AZ are the preferred locations

Required Qualifications

  • 12+ years of application development and implementation experience
  • 5+ years of management experience in technology
  • 5 + years of technology management experience

Desired Qualifications

  • Management experience including large/multiple application development efforts within a small-to-medium size line of business
  • Ability to interact with all levels of an organization
  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
  • Ability to manage large-scale initiatives including stakeholders across business and technical teams
  • Ability to manage large or multiple application development efforts in a small to medium size line of business
  • Ability to assess issues, make quick decisions, implement solutions, and influence change
  • Experience identifying key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
  • Strategic planning experience in translating leadership vision into executable strategies and initiatives
  • Ability to develop roadmaps and plans that enable strategies
  • Ability to create and clearly articulate the target state including: the execution roadmap, costs, benefits and risks
  • Ability to turn preliminary or ambiguous information, ideas, or problems into well-defined plans and solutions
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
  • Knowledge and understanding of SDLC (System Development Life Cycle)
  • Knowledge and understanding of Agile

Other Desired Qualifications

Prior experience implementing the Business Process Management and Case Management technology

Prior experience implementing the Business Process Re-engineering, BPM Software/Platform such as Pega

Must be an outstanding communicator, collaborator and relationship builder and have strong problem solving and negotiation skills. This individual will have expert leadership and meeting facilitation skills, including proficiency in building consensus, driving out ambiguity, defining achievable tasks, measuring progress, and focusing teams on practical delivery.

Strong financial management experience, with proven track record of driving efficiency improvements with budget responsibility

Demonstrated experience developing and enhancing of BPM Strategies, Roadmap, and Architectures

Experience in the execution of a technology roadmaps.

Expertise in leading BPM efforts at the enterprise level

Expertise with service-oriented architecture strategies and solutions

Ability to communicate with cross-functional business and technology teams and translate for technology delivery teams

Street Address

MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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