17 days old

Operations Technician- Windsor, CT

Charlottesville, VA 22911
  • Job Code
  • Payrate
    $24 To $34

Operations Technician (Operations Command Center)

The Operations Command Center provides seven by twenty-four by three hundred and sixty five day coverage; this position is for one of the two night teams supporting the environment. Standard work weeks consist of twelve hour shifts comprised of two 36-hour, three day weeks followed by one 48-hour, four day week.

The Operations Command Center is responsible for identifying potential disruptions in the IT environment and taking preventive actions to avoid outages. In the event unplanned business disruption occurs, the team actively participates in the restoration of service on Managed Priority 1 and Priority 2 events.

The Operations Technician is responsible for monitoring and evaluating the performance of the Operations Command Center infrastructure systems. In this role, you will leverage your knowledge of IT Operations to assist in maintaining and monitoring meaningful events that are instrumental in preventing business impacting incidents. The candidate will be accountable for providing operational support for distributed, midrange, and mainframe environments supporting all lines of business. This role requires leadership skills, organizational ability, adaptability, sound judgment, and strong analytical ability.


  • Bachelor's Degree or higher preferred in technology or equivalent work experience
  • Customer focus
  • Ability to facilitate calls with multiple remote support teams
  • Communication skills: oral and written
  • Ability to translate technical problem into business terms
  • Interest in learning new technologies
  • Technical proficiency in multiple areas of: desktop computing, distributed systems, networking , midrange, mainframe, web technology, databases, and batch cycle
  • Adaptability to new processes and expectations
  • Commitment to improvement of Service Quality
  • Ability to work in a fast paced and rapidly changing environment


  • Information Technology

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Operations Technician- Windsor, CT

Randstad Technologies
Charlottesville, VA 22911

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Operations Technician- Windsor, CT

Randstad Technologies
Charlottesville, VA

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