1+ months
2017-12-082018-02-04

Operations Supervisor 1

Manila, NCR
  • Job Code
    22396BR-1
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at
Wells Fargo Stories.

About the Role

The Operations Supervisor role is responsible in s
upervising teams comprising analysts. Support in process expansion, staffing, and new hire training. Take a lead role in developing and implementing best practices. Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures. Develop metrics to measure growth and performance of the department. Interface with India and US based managers on production, quality and security guidelines. Conduct performance reviews for assigned Analysts. Assist the Manager- Operations in smooth transitioning of work to WFIS. Resolve escalated problems, communicating information orally or in writing to customers, other departments and/or senior management.

Responsibilities
  • Supervises, directs, leads, and evaluates employee performance within the processing department
  • Compiles and generates monthly, quarterly, and annual reports as well as ancillary reports as required by management
  • Implement goals and initiatives as communicated by senior management to processing department
  • Analyze and suggest system changes to increase efficiency and productivity within the team
  • Coach and counsel team associates for peak performance
  • Assists with complex loan files
  • Provide feedback for performance reviews, promote team atmosphere within the group and other departments
  • Monitor loans and calls of team members
  • Assist with the roll-out and training for new products, or policies and procedures
  • Attend trainings (process related or company initiated) and pass assessments when applicable.
  • Participate in company initiated activities.
  • Trains staff to ensure continual development of employees
  • Complete reports for management
  • Other projects assigned by management
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  • Financial Services

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Operations Supervisor 1

Wells Fargo
Manila, NCR

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Manila, NCR
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